Taaha Istenab Zahir
Woodridge,QLD
Summary
Currently studying Master of Social Work at Southern Cross University and completed my Bachelor of Law from University of Chittagong, Bangladesh. I have proven to enhance customer satisfaction and sales at Coles Express through expert product knowledge and exceptional service. Adept in cash handling and problem-solving, demonstrating adaptability across diverse roles. Achieved significant improvements in efficiency and service quality, embodying a goal-oriented mindset with a focus on results. Fluent in English. I am currently on a temporary visa subclass 500 with two years of validity and transition to temporary graduate visa for three years and can work 24 hours per week. I am available Monday to Sunday.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Express
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled high cash transactions effortlessly and flawlessly.
- Managed the inventory in order to ensure a smooth operation of the store.
- Regularly served over 400 customers in a single shift.
Dock Hand
Direct Freight Express
06.2024 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
In-Store Team Member
Mr. Fish and Chips
06.2024 - 08.2024
- Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift.
- Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered.
- Provided excellent product knowledge to customers, resulting in increased sales and repeat business.
- Maintained a positive attitude under pressure, ensuring high-quality service during peak hours or difficult situations.
- Increased customer satisfaction by providing efficient and friendly service at all times.
- Ensured accurate inventory management through regular stock checks and timely reporting of discrepancies.
- Ensured compliance with health and safety regulations by adhering to proper food handling/storage procedures and maintaining a sanitary work environment.
- Collaborated with team members to complete tasks efficiently and meet daily performance goals.
Team Member
Dhaka Halal Butcher Shop
03.2024 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Master of Social Work - Social Work
Southern Cross University
Gold Coast, QLD05-2027
Bachelor of Law - Law
University of Chittagong
12.2022
Skills
- Reliability and punctuality
- Goal-oriented mindset
- Adaptability and Resilience
- Cash handling proficiency
- Store maintenance
- Product Knowledge Expertise
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Adaptable and Flexible
- POS Software
Certification
Twin Rivers- Ready for Work:
- Hand Hygiene
- Teamwork Fundamentals
- Job Finding Skills for Hospitality
- Espresso Coffee Fundamentals
- First Aid Certification
References
Available on request
Timeline
Customer Service Representative
Coles Express
09.2024 - Current
Dock Hand
Direct Freight Express
06.2024 - Current
In-Store Team Member
Mr. Fish and Chips
06.2024 - 08.2024
Team Member
Dhaka Halal Butcher Shop
03.2024 - 06.2024
Bachelor of Law - Law
University of Chittagong
Master of Social Work - Social Work
Southern Cross University
Similar Profiles
Jack BreenJack Breen
Fuel Station Attendant at Coles ExpressFuel Station Attendant at Coles Express
Mahtab AshgariMahtab Ashgari
Customer Service Representative at Coles ExpressCustomer Service Representative at Coles Express
HARJIT SINGHHARJIT SINGH
Customer Service Representative at Coles ExpressCustomer Service Representative at Coles Express