Tabarak Alrubae
Bossley Park
Summary
Motivated and client-focused professional with over 8 years of combined experience in customer service, administration, and front-line support roles. Strong interpersonal skills, a proactive attitude, and a commitment to delivering exceptional service. Experienced in handling a wide variety of customer interactions and supporting team operations in fast-paced environments. Confident in managing front-desk and reception duties, including greeting visitors, handling calls, and scheduling appointments. Excellent organisational and time management skills to meet deadlines and manage multiple priorities. Strong verbal and written communication skills to interact effectively with diverse clients and internal stakeholders. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Compassionate Family Caregiver known for highly productive and efficient task completion. Specialize in personalized care planning, emotional support, and health monitoring to ensure optimal care. Excel in communication, patience, and empathy, utilizing these soft skills to enhance client comfort and well-being. Understand importance of adapting to changing needs and maintaining respectful, supportive relationships with families.
Overview
13
13
years of professional experience
Work History
Full-Time Family Caregiver
Career Break
01.2019 - Current
- Took a career break to focus on family responsibilities while maintaining a commitment to personal and professional development. Now ready to return to the workforce with refreshed motivation and a strong commitment to contributing effectively to a professional environment.
Administrative Support (Temporary Role)
Liverpool Housing Department
Liverpool
01.2019 - 12.2019
- Provided general administrative and customer service support within the Housing Department, assisting clients with housing-related enquiries and documentation.
- Maintained accurate records, processed applications, and supported case officers in delivering housing services to the community.
- Handled confidential information and client data with a high level of integrity and professionalism.
- Assisted in coordinating appointments, managing correspondence, and responding to client queries both in-person and over the phone.
Claims Team Member
Link Group
Rhodes
01.2017 - 12.2018
- Proactively resolved member enquiries by anticipating needs and delivering seamless first-contact resolutions to enhance client satisfaction. Presented relevant information regarding additional member services while strictly adhering to company policies and financial advice regulations.
- Handled a high volume of inbound and outbound calls to assist members with queries, claims, and account-related concerns, ensuring accurate and timely resolutions.
- Consistently achieved performance targets by adapting to fluctuating workloads and supporting the operational demands of the Contact Centre.
- Contributed to a collaborative work environment by actively engaging in team discussions, knowledge-sharing, and assisting peers to achieve common objectives.
- Fostered strong working relationships across departments to ensure smooth service delivery and positive customer interactions.
Claims Consultant
IAG Insurance
Parramatta
01.2017 - 06.2017
- Built trust with clients by providing honest, reliable advice and maintaining a positive and supportive attitude.
- Ensured smooth claims processing by accurately entering and managing information across multiple computer systems. Met deadlines and balanced multiple tasks efficiently by demonstrating strong time management skills.
- Provided high-quality customer service by handling inbound calls and emails to address enquiries and lodge insurance claims for Home, Contents, Landlord, and Travel products.
- Strengthened customer relationships by engaging with clients sincerely and contributing to their goals.
- Increased customer satisfaction and retention by resolving enquiries and claims promptly, delivering a positive claims experience, and fostering long-term client relationships.
Customer Care Representative (Contract)
Real Insurance
Chatswood
01.2015 - 12.2016
- Facilitated smooth customer interactions by redirecting calls and providing clear and helpful information. Updated customer records by accurately processing changes to banking details, personal information, and policy data.
- Responded to customer correspondence and enquiries to ensure timely and effective resolution. Supported business continuity by working flexibly across shifts, including overtime, weekends, and public holidays.
- Handled inbound and outbound calls to address customer enquiries and concerns and delivered a high level of customer service to improve retention.
- Processed payments, resubmitted failed transactions, and managed policy changes, including cancellations, reinstatements, and third-party additions.
- Resolved customer complaints by leveraging problem-solving skills and maintaining a professional attitude.
- Met deadlines and service-level agreements by prioritising tasks and managing time effectively.
Sales Consultant
Myer
Liverpool
01.2013 - 12.2014
- Greeted and engaged with all customers to create a welcoming and positive shopping environment. Increased sales by proactively approaching customers and effectively closing sales.
- Processed transactions accurately by handling cash, credit card payments, and refunds. Ensured compliance with company policies, security protocols, and health and safety guidelines.
- Adapted to flexible work schedules, including weekends, holidays, and overtime.
- Delivered excellent customer service by identifying customer needs and proposing suitable products.
- Built strong customer relationships to encourage repeat business and positive word-of-mouth.
- Resolved customer complaints and concerns professionally to maintain customer satisfaction.
- Contributed to team targets by collaborating effectively with colleagues and participating in team meetings.
- Maintained high visual merchandising standards to enhance product appeal and store presentation.
- Analysed sales data to determine inventory needs and maximise sales opportunities.
- Provided exceptional after-sales service to guarantee customer satisfaction and long-term loyalty.
Education
Bachelor of Arts - Teaching
Western Sydney University
Diploma of Children's Services -
Australian Careers Business College
Liverpool, NSWHigher School Certificate (HSC) -
Moorebank High School
NSWSkills
- General Office Administration
- Customer Service Excellence
- Reception & Front Desk Operations
- Data Entry & Records Management
- Appointment Scheduling
- Correspondence Management
- Time Management & Prioritisation
- Problem Solving & Conflict Resolution
- Frontline Customer Support
- Adaptability & Flexibility
- Teamwork & Collaboration
- High Attention to Detail
Timeline
Full-Time Family Caregiver
Career Break
01.2019 - Current
Administrative Support (Temporary Role)
Liverpool Housing Department
01.2019 - 12.2019
Claims Team Member
Link Group
01.2017 - 12.2018
Claims Consultant
IAG Insurance
01.2017 - 06.2017
Customer Care Representative (Contract)
Real Insurance
01.2015 - 12.2016
Sales Consultant
Myer
01.2013 - 12.2014
Bachelor of Arts - Teaching
Western Sydney University
Diploma of Children's Services -
Australian Careers Business College
Higher School Certificate (HSC) -
Moorebank High School