Tabatha Bryant
Miandetta
Summary
Dynamic and dedicated Front of House Employee at Liv-Eat Fresh Eating, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proficient in cash handling and POS systems, I consistently maintained a welcoming atmosphere, fostering repeat business and contributing to a positive dining experience. Adaptable and reliable, I thrive in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Front of House Employee
Liv-Eat Fresh Eating
06.2024 - 03.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Fast Food Worker
McDonald's
03.2004 - 06.2005
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Assisted with preparing salads and cold food items.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Improved team efficiency with effective communication and coordination during peak hours.
- Contributed to promotional activities, increasing awareness of special offers among customers.
- Participated in regular team meetings to discuss performance and identify areas for improvement.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Documented customer orders and conveyed special requests to kitchen staff.
- Backed up servers by setting up trays and completing some food deliveries.
- Completed milkshakes and ice cream desserts for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
Seasonal Worker
Perfecta Produce
01.2023 - 03.2023
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times.
- General cleaning including removal of rubbish
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Evaluate harvesting conditions and identify obstacles.
- Harvesting, grading then baggaged to go to businesses.
Factory Production Worker
Tasmanian Pickles Onions
03.2022 - 12.2022
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated Number machines proficiently and in compliance to safety standards.
- Trimming and general cleaning including rubbish removal.
Fast Food Worker
Diamond Dynasty
01.2015 - 12.2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Made change and returned correct cash and coin to patrons.
- Expedited food preparation tasks such as chopping vegetables and assembling sandwiches to meet high demand while maintaining quality standards.
Telemarketer
SITEL Worldwide
02.2006 - 08.2006
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Recorded and updated customer information in online systems.
- Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
- Implemented customer relationship management system to track interactions and outcomes, improving follow-up strategies.
- Reduced number of unresolved customer issues by promptly addressing complaints and providing viable solutions.
- Developed comprehensive understanding of product features to accurately address customer queries.
- Achieved significant improvements in customer retention through persuasive explanation of product value.
- Reduced customer churn by addressing concerns and offering solutions tailored to individual needs during calls.
Front of House Employee
Banjos Bakehouse
08.2004 - 08.2004
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Retail Sales Associate
Kmart
12.2002 - 02.2003
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
Certificate 11 BSB20120 - Work Place Skills
TasTAFE
TAS12.2023
Work Health And Safety Induction Module - Occupational Health And Industrial Hygiene
TasTAFE
TAS12.2023
Digital Skills Certificate Of Participation - Technology Education
National Job Link
Tas11.2021
Food Hygiene Training - Occupational Health And Industrial Hygiene
Devonport Highschool
Tas12.2004
Workplace Safety Certificate - Occupational Health And Safety
Devonport Highschool
Tas12.2004
TCE Year 10 -
Devonport High School
Tas12.2004
Work Experience Certificate - Front of House
Devonport Highschool
Tas12.2004
Red Cross Youth And Education Servies - Leadership Training Course
Miandetta Primary School
Tas12.2000
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Attention to detail
- Professional appearance
- Basic math
- Food safety knowledge
- Health and safety
- Conflict resolution
- Waitstaff etiquette
- Food allergy awareness
- Punctuality and reliability
- Order taking
- Social perceptiveness
- Stock management
- Personal hygiene
- Adaptability and flexibility
- Cleaning and sanitation
- Critical thinking
- Food and beverage service
- Food and beverage preparation
- POS system use
- Coffee and tea service
- Cash drawer operations
- Safe food handling
- Dishwashing
- Drive-thru operations
- Managing orders and deliveries
- Production/factory work
- Harvesting
- Digital Skills
- Roles and responsibilities of office Bearers
- Plan activities/ Meeting's
- Some Barista skills
- Fast food, Cooking skills
Timeline
Front of House Employee
Liv-Eat Fresh Eating
06.2024 - 03.2025
Seasonal Worker
Perfecta Produce
01.2023 - 03.2023
Factory Production Worker
Tasmanian Pickles Onions
03.2022 - 12.2022
Fast Food Worker
Diamond Dynasty
01.2015 - 12.2015
Telemarketer
SITEL Worldwide
02.2006 - 08.2006
Front of House Employee
Banjos Bakehouse
08.2004 - 08.2004
Fast Food Worker
McDonald's
03.2004 - 06.2005
Retail Sales Associate
Kmart
12.2002 - 02.2003
Certificate 11 BSB20120 - Work Place Skills
TasTAFE
Work Health And Safety Induction Module - Occupational Health And Industrial Hygiene
TasTAFE
Digital Skills Certificate Of Participation - Technology Education
National Job Link
Food Hygiene Training - Occupational Health And Industrial Hygiene
Devonport Highschool
Workplace Safety Certificate - Occupational Health And Safety
Devonport Highschool
TCE Year 10 -
Devonport High School
Work Experience Certificate - Front of House
Devonport Highschool
Red Cross Youth And Education Servies - Leadership Training Course
Miandetta Primary School
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