Tabatha Dantoine

Commissioning is a strategic approach for delivering DCJ-funded human services. Commissioning includes the full range of activities we undertake to plan and implement services from service design, procurement and contracting, right through to monitoring and evaluation.

Targeted Earlier Intervention:

• Deliver district contract management, monitor and evaluate provider performance and ensure service is able to provide service delivery for positive outcomes for clients.
• Attending Interagency meeting across district.
• Work collaboratively with sector to build positive relationships to enhance service delivery.
• Contribute to evidence based advice on service delivery gaps and assist in decisions for service improvements.
• Undertake annual accountability to hold organisation accountable to the funds provided by DCJ
• Prepare complex documents including, submissions, briefing notes, dot points and discussion papers in response to Ministerial and agency requests
• Work alongside the sector in reporting into DEX
• Administration duties inc: organising meetings, minute taking.
• Attend interagency’ s across the Sydney, South Eastern Sydney and Northern Sydney District (SSESNSD)
• Monitor and assess program logics to ensure services provided align with the Targeted Earlier Intervention (TEI) contract.
• Work in a team to enhance service delivery across the sector.
• Defined clear targets and objectives and communicated to other team members

The Waterloo Human Services Collaborative Group has been established to assist with engagement, planning and coordinated responses to address the current and future human services needs of the Waterloo community.

• Assistant Project Officer to Implementation Waterloo Human Service Action Plan.
• Project Management.
• Secretariat to three committees including high-level District-chaired committee.
• Governance of Waterloo Action Plan.
• Gathered and organized supporting materials for meetings and project updates.
• Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
• Minute taking
• Waterloo Human Services Collaborative Group.
• Frontline Coordination Group.
• Service Integration Coordination Group.
• Developed and deepened relationships with key stakeholders
• Gathered and organized supporting materials for meetings and project updates

• Managing portfolio of 357 tenancies in Southeast Region NSW.
• Meeting and exceeding KPI in Arrears management, Void Turn around and Client Service Visits.
• Engaging internal and external Support providers, Community Services, Stakeholders, and referral services, including Centrelink, Health Care Professionals, Corrective Services and Case Workers.
• Arrears Reports – Weekly monitoring and contacts with tenants ensuring all tenancies 2 weeks plus have been issued with a Notice of Termination.
• Absences from dwellings, including actioning
• Appointments of an Agent
• Additional and Unauthorised Occupants - Approving or declining
• Alterations to properties - Review and actioning to LAHC.
• Anti-Social Behaviour - Issuing Natural justice letters, investigating allegations and where relevant actioning strikes against a tenancy.
• Client Feedback – Review complains, contacting tenant or private member of public, resolving complaints, and closing matter by notifying Client Feedback unit and issuing letter to tenant.
• Client Service Visits – Scheduling CSV’s via HOMES ensuring 11 days’ notice provided to the tenant. Conducting weekly visits and follow up of any breaches to tenancies for example, poor property care or unauthorised occupants.
• Directs Debits – processing via HOMES.
• Maintenance follow ups - Contact HCC centre, contact tenant and engage Land and Housing (LAHC)
• Manual allocations Requests – Review transfer requests, assess risk and position number on list and make timely manual allocation request (MAF), matching tenant to suitable property.
• Modifications, minor and major - Review and approve/decline modifications request under $1000 and workflow major works to Team Leader for approval.•
• Property Care - For example, engage support networks internal and or external where hoarding and or squalor identified. Provide provisions for property care improvement or initiate NCAT as per breaches in tenancy.
• Recognition of a Tenant - Process and approve succession of a tenancy as per policy.
• Refund of Rental credit – On tenant’s request check revenue of accounts to confirm credit prior approving refund.
• Rent Subsidy applications – Check all evidence submitted with application and process Subsidy via HOMES.
• $5 rent requests and reviews – On advice and evidence that a tenant is incarcerated, in rehab or nursing home or deceased, rent rebate or nil income applied for period 12 weeks. Reviewed and or updated on release.
• Sign-ups – On acceptance of an Offer, scheduled an appointment with the client (within 24-48 hours) of the offer, sign the client into a new tenancy or lease.
• Tenure Band Reviews – Review weekly report and complete business actions issuing S142 notice
• Tenant Fraud – investigate fraud matters or non-disclosure by conducting client service visits, issuing natural justice letter and or contact with occupants. Update Fraud unit on findings and or whether claim is or can be substantiated.
• Transfers, transfer reviews and transfer escalations
• Voids – Processing relinquishment's or on advice of deceased sole occupancy. Actions include; Inspect tenancy, complete Property condition reports, terminate tenancies, update Property Life cycle, notify Land and Housing and when work complete, conduct a new or beginning of a Tenancy Property Condition Report and release back to Letting for allocation.

• Increasing the number of Aboriginal people applying for and accessing affordable housing in the City of Sydney
• Developing culturally appropriate materials and information to promote affordable housing to Aboriginal people in the City of Sydney
• Establishing a ‘register of interest’ of Aboriginal people who wish to apply for affordable housing in the City of Sydney and/or at other locations
• Establishing a system for SGCH and its partners to access the register to allocate affordable housing to Aboriginal people
• Engaging Aboriginal services and individuals on social housing assistance, application processes and make referrals to SGCH and its partners
• Establishing a tenancy support resource outlining local Aboriginal and/or other appropriate services

Office of the Registrar Aboriginal Land Rights Act - Office of the Registrar has existed since the beginning of the Aboriginal Land Rights Act in NSW in 1983.
The functions of the Registrar are set out in section 165 of the Act. These functions include registering land claims and maintaining the Register of Aboriginal Land Claims, maintaining the Register of Aboriginal Owners, approving the rules of Aboriginal Land Councils, issuing compliance directions, investigating complaints and mediating disputes.

• Review and verify all applications and obtaining additional information where necessary to ensure applications are within the policies and procedures (land claims and membership rolls)

• Check and process applications in a timely manner ensuring all information provided is correct – forms, identification etc (land claims and membership rolls
• Conduct searches within the Aboriginal Land Claims database in response to requests from solicitor’s conveyancers and Aboriginal Land Councils to provide current information on the status of land a claim and to advise of resources that are available to support the application process.
• Maintain the Aboriginal Land Claims database - reviewing and providing feedback on the database to support improvements with secured data.
• Administration duties.•
• Process criminal record check applications for all Chief Executive Officers, Employees and board members for all 120 Aboriginal Local Land Councils.
• Taking calls and face to face communication with the local community, stakeholders and directing any issues or referrals to the relevant staff within the team
• Managing databases and logging any IT desktop issues ensuring they are resolved in a timely manner
• Contributing to the day-to-day operations of the Office of the Registrar and supporting staff in project delivery whilst staying within policies and procedures
• Managing travel and accommodation for all staff
• Organise team meetings -booking of rooms, ensure correct technology is in place and order of catering
• Taking of minutes and reporting it to all team members
• Ordering of office supplies
• Processing invoices in a timely manner