Tabatha Hopkinson
Boyne Island,QLD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Sales Manager
Bob Jane T-Mart
Gladstone
11.2022 - 12.2024
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
Ampol Foodary
Benaraby
05.2022 - 11.2022
- Provide excellent customer service
- Pos operation
- Worked individually solving any problems that arose
- Becoming familiar with products to answer questions & make suggestions
- Restocking store with products
- Stock rotation
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Accounts Manager
Browns Tyre service
11.2020 - 01.2022
- Company Overview: Bridgestone Service Centre
- Recorded accurate and efficient records in customer database.
- Established MYOB accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records.
- Completed tax forms in compliance with legal regulations.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Administration Manager
Gunnedah Preschool
04.2014 - 11.2020
- Input financial data and produced reports using MYOB.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Completed bi-weekly payroll for 20 employees.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Promoted community integration by providing extensive physical, emotional and social support.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Volunteered to help with special projects of varying degrees of complexity.
Owner
View street takeaway shop
08.2010 - 03.2014
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Guaranteed customer satisfaction by quickly delivering orders.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Trained new staff on food preparation and safety procedures.
- Lifted and carried heavy materials.
- Maintained composure and work quality while under stress.
Cashier Assistant Manager
CALTEX
04.2008 - 08.2010
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Skills
- Excellent communication skills
- Sales operation
- Positive and upbeat
- Verbal and written communication
- Client relationship management
- Rapport and relationship building
Timeline
Sales Manager
Bob Jane T-Mart
11.2022 - 12.2024
Customer Service Representative
Ampol Foodary
05.2022 - 11.2022
Accounts Manager
Browns Tyre service
11.2020 - 01.2022
Administration Manager
Gunnedah Preschool
04.2014 - 11.2020
Owner
View street takeaway shop
08.2010 - 03.2014
Cashier Assistant Manager
CALTEX
04.2008 - 08.2010