Tabatha Williams
Wyee
Summary
Dynamic Administrative Manager with a proven track record at HARVEY NORMAN LAKE HAVEN, enhancing workflow efficiency and implementing process improvements. Skilled in office management and staff supervision, I fostered a positive work environment while managing budgets and payroll. My attention to detail and organizational skills drove productivity and streamlined operations.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Administrative Manager
HARVEY NORMAN LAKE HAVEN
04.2025 - Current
- Directed administrative operations, enhancing workflow efficiency across departments.
- Implemented process improvements, reducing operational delays and increasing productivity.
- Managed scheduling and resource allocation, ensuring optimal team performance.
- Developed training programs for staff, fostering professional growth and skill enhancement.
- Coordinated communication between executive leadership and departmental teams to align objectives.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Created reports, presentations and other materials for executive staff.
- Completed bi-weekly payroll for [Number] employees.
Receptionist /Computer Data Entry Operator
Coral Bay East Coast
03.2019 - 10.2024
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Assisted in coordinating communication between clients and project teams, enhancing service delivery.
- Organized and maintained filing systems, improving document retrieval efficiency by 30%.
- Handled customer inquiries and complaints, fostering positive client relationships through effective communication.
- Trained new reception staff on operational protocols and customer service best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Assisted in developing streamlined data entry processes, enhancing overall efficiency.
Receptionist
Gosper's Garages and Roofing
02.2016 - 11.2018
- Greeted and assisted visitors, ensuring exceptional first impressions and positive experiences.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for staff, optimizing daily operations.
- Processed incoming and outgoing mail, ensuring timely delivery and communication flow.
- Supported administrative tasks such as filing documents and data entry for office efficiency.
- Developed familiarity with office software, enhancing ability to perform routine tasks effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
No Degree -
BLACKTOWN GIRLS HIGH SCHOOL
Blacktown, NSWSkills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Accounting procedures
- Administrative support
- HR support
- Meeting coordination
- Account reconciliation
- Credit and collections
- Bookkeeping
- Data management
Timeline
Administrative Manager
HARVEY NORMAN LAKE HAVEN
04.2025 - Current
Receptionist /Computer Data Entry Operator
Coral Bay East Coast
03.2019 - 10.2024
Receptionist
Gosper's Garages and Roofing
02.2016 - 11.2018
No Degree -
BLACKTOWN GIRLS HIGH SCHOOL