Summary
Overview
Work History
Education
Skills
Additional Information
Certification
References
Timeline
Generic

Tabetha Burns

Preston West

Summary

Proven leader with extensive experience at McDonald's, adept in boosting customer satisfaction and streamlining operations. Excelled in staff supervision and problem-solving, significantly enhancing team performance and operational efficiency. Skilled in POS systems and fostering a collaborative work environment, this approach has consistently driven positive outcomes and improved store performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
07.2023 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.


Assistant Store Manager

McDonald's
11.2023 - Current
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future managers within the organisation.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Responded to customer concerns, working with managers to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created weekly work schedules for employees to accommodate business demands and vacation requests.

Education

Bachelor of Business -

La Trobe University
Bundoora, VIC
2026

High School Diploma -

Coburg High School
Coburg, VIC
11.2023

Skills

  • Problem-Solving

  • Assignment Delegation

  • Customer Service and Engagement

  • Team Building and Leadership

  • Attention to Detail

  • Staff Supervision

  • POS systems operations

  • Issue Resolution

  • Order Management

  • Shift Scheduling

Additional Information

Northern Community Careworks (2021-2022)

Certification

- Young Tourism Network 2024 Launchpad Program

References

References provided upon request.

Timeline

Assistant Store Manager

McDonald's
11.2023 - Current

Manager

McDonald's
07.2023 - 11.2023

Bachelor of Business -

La Trobe University

High School Diploma -

Coburg High School

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Tabetha Burns