Familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Online Market Place Head / Customer Service Dept. Head
IT Support (Software/Hardware/Networking/Cybersecurity)
Online Computer Technologies LLC
Dubai
01.2018 - Current
Team Member Fuel
EG Ampol
Karratha
02.2024 - 05.2024
IT Manager
Admin
The Geek Group LLC
Dubai
01.2013 - 01.2018
Owner & Principal
Concept Commerce Academy
Pakistan
01.2011 - 01.2013
Brand Ambassador for Pakistan Today Newspaper
Brand Ambassador for Nokia Communication Company
Brand Ambassador for Bank Alfalah
Marks Man Advertising
Pakistan
01.2010 - 01.2011
Brand Ambassador for Intel
Brand Ambassador for Nestle
Evernew Solutions Pvt Ltd
Pakistan
01.2009 - 01.2010
Brand Ambassador for Habib Bank Limited (HBL)
Bullseye Communications (Pvt) Ltd
Pakistan
01.2009
Sales Officer
Sales Representative
State Life Insurance Corporation
Pakistan
01.2008 - 01.2009
Education
Bachelor of Commerce -
Punjab College of Commerce
2008
Diploma in Microsoft Office -
Pak Aims Institute of Computer
01.2007
Diploma in Mobile Phones Repairing -
Pak Poli Technical College
01.2007
Intermediate of Commerce -
Punjab College of Commerce
2005
S.S.C (Science) -
Board of Secondary Education
01.2003
Skills
Microsoft Office, Software Installations, Local Area Networking, Cybersecurity, CCTV Complete Program Installation
Microsoft windows 7, 8, 10, 11, Mac OS 8, Mac OS 9, Mac OS X
Customer Service
Effective communicator
Customer Engagement
Exceptional communication
Languages
English
Urdu
Punjabi
Hindi
Visagrantnumber
1859500190904
Personal Information
Passport Number: BP8678145
Citizenship: Pakistani
Date of Birth: 12/20/87
Driving License: Yes
Subclass
482
Hobbies and Interests
Internet
Computers
Technology
Cricket
Timeline
Team Member Fuel
EG Ampol
02.2024 - 05.2024
Online Market Place Head / Customer Service Dept. Head
IT Support (Software/Hardware/Networking/Cybersecurity)
Online Computer Technologies LLC
01.2018 - Current
IT Manager
Admin
The Geek Group LLC
01.2013 - 01.2018
Owner & Principal
Concept Commerce Academy
01.2011 - 01.2013
Brand Ambassador for Pakistan Today Newspaper
Brand Ambassador for Nokia Communication Company
Brand Ambassador for Bank Alfalah
Marks Man Advertising
01.2010 - 01.2011
Brand Ambassador for Intel
Brand Ambassador for Nestle
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD