Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Interests
Timeline
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Tabitha Burns

Scarborough

Summary

Experienced with overseeing club operations, ensuring smooth daily functions, and enhancing member satisfaction. Utilizes strategic planning and team leadership to drive performance and efficiency. Track record of adapting to changing needs and maintaining high standards.

Knowledgeable canadate with proven track record in managing club operations effectively. Successfully led teams to enhance customer satisfaction and streamline processes. Demonstrated leadership and communication skills in dynamic environments.

Overview

8
8
years of professional experience

Work History

Club Manager

QPCYWA - PCYC
11.2023 - Current
  • Oversee daily operations including staff rostering, training, and performance reviews
  • Manage customer service, complaints, and issue resolution
  • Develop and track budgets, sales targets, and KPI performance
  • Prepared monthly reports and budgets to track revenue and expenses.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Coordinate staff meetings, recruitment, and training programs
  • Conflict management, management of performance improvement plans.
  • Increased staff performance and engagement via motivational leadership.
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
  • Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.

Member Services Team Leader

QPCYWA - PCYC
06.2022 - 11.2023
  • Supervised front desk operations, ensuring high service standards
  • Trained team members in sales techniques and customer interactions
  • Managed invoicing, staff rosters, and client records
  • Supported club growth through lead generation and partnership initiatives
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Membership Consultant

Goodlife Health Clubs 24/7
03.2021 - 05.2022
  • Conducted community outreach for lead generation
  • Managed sales pipeline and set performance targets
  • Built strong customer relationships to meet and exceed KPIs
  • Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
  • Assisted in coordinating special events and promotions to enhance member engagement and drive new membership sales.
  • Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.

Membership Consultant

Genesis
10.2020 - 03.2021
  • Provided information about restrictions and optional services.
  • Worked closely with other departments within the organization to ensure seamless coordination of efforts in achieving overall club objectives.
  • Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
  • Enhanced member retention rates by providing personalized consultations and tailored membership plans.

Personal Trainer

Goodlife Health Clubs 24/7
03.2017 - 03.2020
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Increased client retention through consistent communication, motivation, and support.

Education

Diploma - Business

AIF - Australian Institute of Fitness
Brisbane, QLD
09-2016

Certificate 3&4 - Personal Training

FIT - Fitness Industry Training
Brisbane, QLD
11-2015

Skills

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  • Staff training
  • Membership growth
  • Team motivation
  • Revenue generation
  • Performance management
  • Budget control
  • Meeting facilitation
  • Staff scheduling
  • Conflict resolution
  • Risk management
  • Team leadership
  • Budget management
  • Time management
  • Problem-solving

Awards

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Personal Information

Title: Industrial Designer

Interests

  • Gym Workouts
  • Camping
  • Hiking
  • Cooking

Timeline

Club Manager

QPCYWA - PCYC
11.2023 - Current

Member Services Team Leader

QPCYWA - PCYC
06.2022 - 11.2023

Membership Consultant

Goodlife Health Clubs 24/7
03.2021 - 05.2022

Membership Consultant

Genesis
10.2020 - 03.2021

Personal Trainer

Goodlife Health Clubs 24/7
03.2017 - 03.2020

Diploma - Business

AIF - Australian Institute of Fitness

Certificate 3&4 - Personal Training

FIT - Fitness Industry Training

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Tabitha Burns