Tabitha Leiberman

Current full time role.

• Assisted customers with setting up accounts and signing up for new services.
• Gave informed advice on retail products to best suit customer requirements.
• Promoted financial products by maintaining excellent service offering knowledge.
• Answered customer questions and explained different available retail products.
• Stayed current on changing products, services and policies to offer exceptional service to customers.
• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.

Full time permanent Customer Care Banker. Was promoted to Personal Banker in January 2023.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted with inbound enquiries with questions regarding retail and credit products.
• Logged call information and solutions provided into internal database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted promptly with disputes regarding fraud, chargeback or incorrect payment made.

Casual swim teaching position.

• Organized and taught swimming lessons to children aged 3 months to 14 years.
• Noted strengths and weaknesses of each child in class to track progress. Coached them accordingly.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.

Casual fast food worker.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Temporary summer contract.

• Assisting with front of house sales, collecting and finalising notified orders, assisting and advising with queries
• Responded to customer calls and emails to answer questions about products.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.