Tabitha Smart
Sydney,NSW
Summary
A dedicated and adaptable professional with a BA in Communications and Media, and a proven track record in office administration, customer service, and food and drink service roles.
Professional in customer relations and service delivery, offering solid background in addressing client needs and enhancing service experiences. Proven ability to collaborate effectively with team members to achieve results and adapt to evolving situations. Skilled in conflict resolution and customer engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
SMART Group
01.2025 - Current
- Gained in-depth understanding of SmartSalary benefits, systems and policies to give customers expert support.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Completed outbound follow-up calls each day to qualified prospects interested in the Salary Packaging offerings.
Bartender Supervisor
Tea Gardens Hotel
06.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training
Office Administrator/Receptionist
Vaccination UK
09.2022 - 02.2024
- Company Overview: (NHS)
- Managed office operations, including scheduling, data entry of all Vaccination records to the National Health database, and document management
- I was the central contact point for the office and IT department
- Meet & greet of clients and guests and set up meeting rooms & organised events run in the company
- Provided excellent customer service and effective communication over the phone with school staff, parents, and healthcare professionals
- Maintain the professional image for the business by ensuring all areas are tidy and manage a busy email inbox
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front of House Supervisor
Betton Farm Restaurant
04.2020 - 08.2022
- Efficiently prepared food and plated dishes in a high-pressure kitchen environment
- Provided front-of-house support and helped behind the bar, ensuring smooth operations and brilliant customer service
- Collaborated closely with disabled adults, offering comprehensive daily support and assistance
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
Education
Bachelor of Arts - Communications and Media
University of Liverpool
Liverpool, UK07.2023
A Levels - Business, Philosophy, Sport
Scarborough Sixth Form
Scarborough UK07.2020
Skills
- Microsoft Office Suite
- Time management
- Data Analysis
- Complaint handling
- Inventory tracking
- Customer service
- Critical thinking
- Office management
- Attention to detail
- Call center experience
- Food safety compliance
- Strong multitasking
Certification
RSA
Timeline
Customer Service Consultant
SMART Group
01.2025 - Current
Bartender Supervisor
Tea Gardens Hotel
06.2024 - 12.2024
Office Administrator/Receptionist
Vaccination UK
09.2022 - 02.2024
Front of House Supervisor
Betton Farm Restaurant
04.2020 - 08.2022
Bachelor of Arts - Communications and Media
University of Liverpool
A Levels - Business, Philosophy, Sport
Scarborough Sixth Form
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