Tabres Peerzada
Shellharbour,NSW
Summary
Customer-focused professional with successful 18 year career in Computer and Technology sector. Proudly part of Nation one of biggest retail organization Harvey Norman since 2007.Start career as Customer service Representative to Franchise Owner is the continue serving journey serving customer and promoting business .Extensive experience which cover all most from Insightful Manager directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient Joyce Mayne sole owner, delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in each area of Operation management. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product , services,expertise, including competitive offerings, pricing, and market positioning.
Overview
20
20
years of professional experience
Work History
Franchise Owner
Joyce Mayne
08.2015 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Raised more in investment funds to sta business, building from ground up to achieve consistent year-over-year gains in challenging area.
- Oversaw payroll, business planning and marketing for franchise operations.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Ran business effectively to consistently achieve of goal each year.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted target market research to discover customer needs and analyze competitor trends.
Sales Customer Support Specialist
Harvey Noorman
08.2007 - Current
- Coordinated responses and resources to handle special client requests.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Received and organized vendors samples for use by sales team.
- Assisted customers with sales needs such as inventory and shipping questions.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Staples
03.2004 - 01.2006
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Promoting Staple reward schema and membership
Education
MBA - Accounting And Business Management
College of Londong
Business03.2005
Skills
- Operations Management
- Strategic Planning
- Business Planning
- Resources Allocation
- Employee Training
- Quality Assurance
- Regulatory Compliance
- Business Administration
- Staff Management
- Talent Allocation
- Business Development
- Cost Control and Budgeting
- Incident Response
Timeline
Franchise Owner
Joyce Mayne
08.2015 - Current
Sales Customer Support Specialist
Harvey Noorman
08.2007 - Current
Customer Service Representative
Staples
03.2004 - 01.2006
MBA - Accounting And Business Management
College of Londong
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