Tabriz Rashid Khan
VIC
Summary
Motivated professional with a diverse background in hospitality, sales, and customer service, equipped with transferable skills that enhance workplace dynamics. A post-graduate in construction management, prepared to tackle challenges with a positive mindset and resilience. Flexibility to work around the clock demonstrates adaptability to various work environments while effectively managing job demands. Committed to contributing positively to any team and thriving in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Property Inspector
Duotax
11.2023 - Current
- Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
- Gained a reputation for thoroughness and accuracy, leading to consistent referrals from satisfied clients.
- Gathered data, physical samples, and photographic evidence of alleged issues.
- Enhanced client satisfaction with thorough, accurate inspections and timely reporting.
- Reduced inspection turnaround time by effectively prioritizing tasks and managing schedules.
- Conducted comprehensive property inspections for various residential and commercial properties.
Customer Service Representative
EG Australia
10.2022 - Current
- Using Point of Sale (POS) systems for payment.
- Seek continuous improvement of all aspects of the Service Station.
- Undertake the daily reconciliation of Service Station takings with registered sales.
- Responding to customer complaints and providing solutions to create a positive experience.
- Working alone and without supervision and performing all duties as required.
- Providing a high level of service to all customers.
- Regular cash handling and register management.
- Assist in conducting quality stock-takes where required.
- General Administrative and other duties as required.
Estimator & Production Operator
Toughguard
09.2023 - 01.2024
- Researching prices and collecting quotes from suppliers and subcontractors.
- Operate equipment safely and in accordance with all instruction and guidelines, including health and safety.
- Analyze engineering drawings and specifications to plan layout, assembly, and welding operations.
- Working alone and without supervision and performing all duties as required.
- Working alone and without supervision and performing all duties as required.
Retail Store Associate
Vodafone Australia
04.2022 - 07.2022
- Always maximize sales opportunities.
- Responding to customer complaints and providing solutions to create a positive experience.
- Ensure store and individual targets are met on a regular basis.
- Supporting managers and other team members with end of day tasks.
- Providing a high level of service to all customers.
- Occasional cash handling and register management.
- Assist in conducting quality stock-takes where required.
Car Service Attendant
Volkswagen Geelong
10.2020 - 04.2021
- Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash.
- Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
- Participate in car servicing and wash process and apply car wash equipment.
- Ensure company policies and procedures are adhered to in carrying out given tasks daily.
- Responding to customer complaints and providing solutions to create a positive experience.
- Working as part of a team to provide a fast service all day.
Architect
Southsea International
01.2019 - 01.2020
- Created detailed plans and frequently monitored progress to assure project goals were met.
- Learned about the customer's project and made suggestions based on project specifics.
- Worked to ensure successful project execution according to established objectives, timelines, and costs.
- Provided estimation at different stages of a project.
- Discussed survey findings with relevant stakeholders, including engineers and clients.
Customer Service Representative
Airtel Bangladesh
01.2013 - 11.2013
- Attended telephone enquiries from clients.
- Present and sell new offers.
- Prepare new phone sales contracts.
- Understand and empathize with customers for problem resolution.
- Negotiation of sales terms and other financial arrangements.
- Provide post-sales support to customers.
- Ensuring an acceptable level of quality control is maintained.
- Internal and external communication via various channels.
- Maintaining confidentiality of customer information.
- Providing safe and secure financial transactions.
Education
Master of Construction Management -
Deakin University
Geelong, VIC01.2022
Bachelor of Architecture -
BRAC University
Dhaka, Bangladesh12.2017
Skills
- Excellent communication
- Proficient in advanced technology
- Effective conflict resolution
- Customer service expertise
- Tact and Diplomacy
- Patience and discretion
- Physical fitness
- Self-driven execution
- Independent work proficiency
- Quick learner
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Arabic
Professional Working
Interests
- Photography
- Interior Design
- Digital Art and Animation
- Drawing and Painting
- Video Gaming
Timeline
Property Inspector
Duotax
11.2023 - Current
Estimator & Production Operator
Toughguard
09.2023 - 01.2024
Customer Service Representative
EG Australia
10.2022 - Current
Retail Store Associate
Vodafone Australia
04.2022 - 07.2022
Car Service Attendant
Volkswagen Geelong
10.2020 - 04.2021
Architect
Southsea International
01.2019 - 01.2020
Customer Service Representative
Airtel Bangladesh
01.2013 - 11.2013
Master of Construction Management -
Deakin University
Bachelor of Architecture -
BRAC University