Tacita D’souza-reddy
Area Manager Nandos PTY LTD
Gold Coast,Queensland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Area Manager
Nandos Australia PTY LTD
06.2015 - Current
- Managing sales, volume growth, and Cost control to achieve budgeted profits four our Company owned restaurants, while continuously monitoring forecasts
- Developing restaurant leadership teams through comprehensive training, fostering effective management skills
- Ensuring right leaders are strategically placed in each restaurant to foster cohesive teams for both new and existing locations
- Addressing performance issues in accordance with company policies and procedures, supporting growth and development of team members
- Cultivating an exceptional operational environment in each restaurant, adhering to standards and delivering outstanding customer experience
- Enhancing the capacity and performance of Restaurant Leadership teams through effective training and performance assesssments. Developing annual Restaurant plans, setting clear goals and objectives aligned with our Company's overall business and revenue objectives
- Creating a safe and engaging work environment that complies with Health and Safety regulations, food safety standards, employment agreements, and certified training requirements
- Proactively managing COGS by implementing accurate forecasting methods and controlling wastage
- Implementing labor Management practices to optimize labor costs, leveraging forecasting data and performance metrics
- Essential experience in leading, managing , and developing teams within the hospitality sector ( these include restaurants, cafes or pubs)
Area Operations Manager
Dome Coffees Australia PTY LTD
11.2008 - 07.2015
- My managerial responsibilities included helping the franchise set up the business to a high standard;
- Monthly staff performance assessments,
- budgeting, monitoring cost of goods, sales forecasting, team rosters & P&L’s.
- My extensive knowledge of profitability is backed by a thorough understanding of labour costs, perishable stock control & waste minimization. I set budgets for wages, supplies, equipment, maintenance and cleaning.
Restaurant Manager
Belgian Beer Cafe
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelors of Hospitality Management -
Edith Cowan University
Perth, WA 07.2005 - 11.2008
Higher Secondary School Certificate -Year 12
Abu Dhabi, United Arab Emirates Current RSA And First Aid Certificates
Australia Wide First Aid
Skills
Performance Metrics Analysis
Operational Efficiency
Budget Controls
Inventory Tracking and Management
Revenue Growth
Team Relationships
Brand Loyalty
Employee Engagement
Timeline
Area Manager
Nandos Australia PTY LTD
06.2015 - Current
Area Operations Manager
Dome Coffees Australia PTY LTD
11.2008 - 07.2015
Bachelors of Hospitality Management -
Edith Cowan University
07.2005 - 11.2008
Restaurant Manager
Belgian Beer Cafe
Higher Secondary School Certificate -Year 12
Current RSA And First Aid Certificates
Australia Wide First Aid
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