Tadiwanashe Mutaramuswa (Tadi)
Summary
l am a passionate individual that is dedicated to maximizing satisfaction with proactive attention to individual customer needs and some wants. Smoothly handles questions and resolves concerns with great problem-solving abilities. I am also an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals as well client's satisfaction. This being shown by my experience as a support worker and other roles i have worked and volunteered at, as well as my ongoing experience as a second year nursing student, leading to my ability to easily make connections with others while getting the job done as well and providing maximum and quality care for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Community Connections Australia
11.2022 - Current
- Assessed each client's individual care needs and acted accordingly
- Monitoring medicational needs
- Performed light house work
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
Volunteer With the Elderly & Recruitment
AFM NSW Church
07.2016 - Current
- collaborated with charities to help other communities with clothing or assistance for the elderly in their homes with completion of errands, meals and medication.
- assisted the elderly by driving to doctor's appointment.
- Maintained clean, neat and operational facilities to serve program needs and provide optimum client services.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Coordinated food, clothing and household items for disadvantaged individuals and families
- Met with other volunteers and program leaders to discuss new service opportunities
- Engaged in community outreach to aid program missions centered on community support and enrichment
- Encouraged donations by supporting community fundraising events and campaigns
- Adhered to organization procedures and instructions to maintain safety for program participants, other workers and clients.
Cleaner
Urban Company
04.2022 - 08.2022
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals and materials properly and with caution
- Emptied trash cans and transported waste to collection areas
- Organized and used industrial cleaning products following strict safety procedures
- Delivered quality customer service to address urgent needs and cleaning requests
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
- Cleaned the full internal house for customers as well as did laundry balcony cleans
- Removed moulds
Customer Service
McDonald's
07.2018 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Delivered excellent customer service, resulting in consistent customer satisfaction rating
- Handled any customer complaints
- Served customers their food
- Assisted customers in making their orders
Education
Tertiary Pathway Nursing - Health
University of Notre Dame Australia
Sydney, NSW11.2022
Bachelors of Nursing - Health
University of Notre Dame Australia
Sydney, NSW10.2025
Skills
- Client Confidentiality
- Great Phone and Email Communication
- Supportive of Daily Living Needs
- Attention to detail
- Relationship building skills/ social skills
- Multitasking
- Working under pressure
- Leadership experience
- Knowledge of Medical and Psychiatric Terminology
- Case Documentation
- Patient Support
- Conflict resolution
- Medication administration
- Adaptability and flexibility
- Stress management
- Transportation assistance
Certification
- First aid trained
- Meal time management certificate
- Manual handling certificate
- Medication management
- Covid infection control
- Basics of infection prevention and control
- Hand hygiene modules
- Epilepsy and Midazoline
reference
NAME : Ashley Mangana
MOBILE : 0452 629 705
EMAIL : manganaashley@gmail.com
Timeline
Support Worker
Community Connections Australia
11.2022 - Current
Cleaner
Urban Company
04.2022 - 08.2022
Customer Service
McDonald's
07.2018 - 08.2021
Volunteer With the Elderly & Recruitment
AFM NSW Church
07.2016 - Current
Tertiary Pathway Nursing - Health
University of Notre Dame Australia
Bachelors of Nursing - Health
University of Notre Dame Australia