Sina Leasiolagi
Melbourne,VIC
Summary
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills along with the skills of being a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Residential Youth Worker
Sunrise2Sunrise
01.2023 - Current
- Enhanced youth development by implementing individualised care plans and engaging in therapeutic activities.
- Improved residents'' emotional well-being through compassionate counselling and support during challenging situations.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
Warehouse Storeman
101 Warehouse
08.2023 - 12.2023
- Reduced order processing time with accurate picking, packing, and shipping of customer orders.
- Maintained high levels of workplace safety by adhering to company protocols and conducting regular safety inspections.
- Contributed to increased customer satisfaction through timely and accurate fulfillment of orders.
- Usage of Tugger and Pallet jack.
Response Officer
National Response Centre
05.2022 - 01.2023
- Prioritised medical procedures based on severity of concern and available resources.
- Learned new techniques to better serve patients' needs.
- Kept up with continuing education requirements to maintain certification.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Taking up to 70-150 Calls daily
Customer Service Representative
Department Of Justice, Fines Victoria
01.2022 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Delivering customer services, taking inbound and outbound calls.
Warehouse Store-man
KMART Warehouse
08.2021 - 12.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Monitored company inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
Disability Support Worker
LifeFul
07.2021 - 12.2021
- Maintained safety with tidy, clean and hazard-free home environments.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Designed individualized plans detailing daily activities and needs for patients.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Conferred with supervisor to discuss patient condition and medical care.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Disability Support Worker
JaeMan
07.2021 - 12.2021
- Maintained safety with tidy, clean and hazard-free home environments.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Designed individualized plans detailing daily activities and needs for patients.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Early Childhood Educator
Child's Play Early Learning Center
07.2021 - 10.2021
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Allowed for ample outdoor discovery time in schedule each day.
- Coordinated schedules of activities, events and field trips.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Provided individualized instruction and support to meet personal needs of each child.
- Supervised students and enforced discipline during classroom and playground activities.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Monitored students' academic, social and emotional progress and recorded in individual files.
Educator
Theircare
01.2021 - 07.2021
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Differentiated instruction to meet needs of diverse learners.
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
- Replenished classroom supply levels to support planned lessons and activities.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
Education Support Worker
St Albans Primary School
08.2016 - 07.2021
- Assisted teachers with supervision and care of children.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Supported student physical, mental and social development using classroom games and activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
- Supervised students on field trips for safety and proper behaviour in public settings.
- Participated in professional development opportunities and attended in-services and seminars.
- Supported classroom activities, tutoring and reviewing work.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Delivered personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes.
Customer Service Representative
McDonald's
11.2015 - 06.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Observed customer purchases in line and differentiated between standard portions.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Retail Assistant
Primary School Wear Retail
10.2015 - 01.2016
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Education
Certificate IV - Child, Youth And Family Intervention
Integrity Education Group Pty Ltd
Bachelor - Early Childhood And Primary Education
Swinburne Online
Certificate IV - Education Support
RMIT University
Brunswick, VIC12.2016
Victorian Certificate of Education -
Copperfield College - Delahey Senior Campus
Delahey, VIC12.2015
Certificate III - Community Services
Vet Course
Copperfield College11.2015
Skills
- Active Listening
- Problem-Solving
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Highly reliable
Reference
Rona Taai
Senior Response Officer
Email: ronataai96@gmail.com
Ph: 0423 513 269
Jill Tuisuga
Team Leader
Email: jill.tuisuga@racgp.org.au
Ph: 0432 477 024
Joanne Richmond
St Albans Primary School
Email: Joanne.richmond@education.vic.gov.au
Ph: 0439 030 805
Aroha Malik Samuels
101 Warehouse Team Leader
arohamaliksamuels@gmail.com
Ph: 0481 951 434
Timeline
Warehouse Storeman
101 Warehouse
08.2023 - 12.2023
Residential Youth Worker
Sunrise2Sunrise
01.2023 - Current
Response Officer
National Response Centre
05.2022 - 01.2023
Customer Service Representative
Department Of Justice, Fines Victoria
01.2022 - 05.2022
Warehouse Store-man
KMART Warehouse
08.2021 - 12.2021
Disability Support Worker
LifeFul
07.2021 - 12.2021
Disability Support Worker
JaeMan
07.2021 - 12.2021
Early Childhood Educator
Child's Play Early Learning Center
07.2021 - 10.2021
Educator
Theircare
01.2021 - 07.2021
Education Support Worker
St Albans Primary School
08.2016 - 07.2021
Customer Service Representative
McDonald's
11.2015 - 06.2016
Retail Assistant
Primary School Wear Retail
10.2015 - 01.2016
Certificate IV - Child, Youth And Family Intervention
Integrity Education Group Pty Ltd
Bachelor - Early Childhood And Primary Education
Swinburne Online
Certificate IV - Education Support
RMIT University
Victorian Certificate of Education -
Copperfield College - Delahey Senior Campus
Certificate III - Community Services
Vet Course
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