Summary
Overview
Work History
Education
Skills
Timeline
Intern
Taelah Thompson

Taelah Thompson

Woodridge,QLD

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged time management and customer service skills at Woolworths Retail, boosting service feedback scores significantly. Specializing in problem resolution and multitasking, I consistently achieved outstanding results, demonstrating reliability and a commitment to excellence.

Overview

12
12
years of professional experience

Work History

Spotless Catering

Kirsty
10.2020 - 04.2023
  • Kept customer and food preparation areas clean and well-organized.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized kitchen equipment, utensils, and work stations.
  • Distributed food to service staff for prompt delivery to customers.

Woolworths Retail

Woolworths Group
11.2018 - 09.2022
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Worked with off-site locations to find desired items for customers.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Collaborated with legal department to ensure adherence to all relevant laws during the recall process.
  • Implemented new technologies to streamline data management, resulting in more accurate reporting and analysis of recall outcomes.

Kitchen Hand

Sandstone Point Hotel
05.2015 - 10.2016
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned utensils, dishes and glasses for customer use.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.

Kitchen Hand

Full on Takeaway
02.2011 - 12.2014
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned utensils, dishes and glasses for customer use.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Offered customer assistance in locating items.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Maintained cleanliness and organization of display cases and dining areas.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Hospitality

Cert 3 Hospitality
Ipswich, QLD
06.2015

Certificate 3 Individual Support Disability -

Tafe Queensland
Brisbane, Qld

Skills

  • Time management
  • Customer service
  • Relationship building
  • Reliable and trustworthy
  • Multitasking
  • Basic math
  • Flexible
  • Planning
  • Problem resolution

Timeline

Spotless Catering

Kirsty
10.2020 - 04.2023

Woolworths Retail

Woolworths Group
11.2018 - 09.2022

Kitchen Hand

Sandstone Point Hotel
05.2015 - 10.2016

Kitchen Hand

Full on Takeaway
02.2011 - 12.2014

Hospitality

Cert 3 Hospitality

Certificate 3 Individual Support Disability -

Tafe Queensland

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Taelah Thompson