Taelase Latu
Tarneit,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Furnx Commercial Furniture
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Melbourne Airport
01.2022 - Current
- Liaising with all Passengers and aircraft staff, Follow OH&S Safety rules, Assisting all passengers, Checking Passengers tickets, Direct Passengers to seat and Cabin, Baggage Service, Problem Solving, Temperature Checks, Serving Customers, Check in Aircraft boarding Service, Providing Service for connecting flights, Information and Direction Assistance, Helping unruly Customers who are upset, angry, Meeting and Greeting, Working well under pressure, Taking payments for
Educator Assistant
Expect A Star
02.2022 - 12.2022
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Handled class records for attendance, assignment grades and course participation scores.
COVID-19 PCR Tester
Melbourne Pathology
02.2021 - 02.2022
- Delivered exceptional customer service by patiently addressing patient concerns and providing clear explanations of the testing process.
- Conducted thorough equipment maintenance checks before performing tests which led to consistent reliability in obtaining accurate results.
- Participated in ongoing training programs to stay current on the latest advancements in PCR testing methodologies.
- Contributed to increased testing capacity through collaboration with colleagues on process improvements and resource allocation strategies.
- Maintained a high level of accuracy in test results through rigorous quality control measures.
- Educated patients about COVID-19 symptoms, prevention measures, and follow-up steps after receiving test results.
- Improved patient experience by streamlining the COVID-19 PCR testing process.
- Assisted with the set-up and tear-down of mobile testing sites to expand community access to COVID-19 testing services.
- Oversaw in-person and curbside patient registration and processing.
Asahi
09.2013 - 04.2015
- Customer Service Representative, Providing Exceptional Customer Service, Processing Orders, Answering phones, Conducting Credits & Reversal of invoices, Liaising with Sales Representatives, Transport & Warehousing staff throughout all company offices in Australia, Liaising with Coles, Woolworths, and Aldi’s companies, Processing Staff shop orders, Processing phone, fax and email orders, Handling of all customer complaints
Mataaga Aoga Amata pre-school
01.2013 - 01.2014
- Early childhood Reliever/ Teacher Aide
LJ Hooker
01.2004 - 01.2006
- Customer service Representative (Call Centre), Inbound and outbound calls involving sales, airport enquiries, customer complaints, solving and selling, Data entry, using computer reservations data, Achieving goals as a good team player, Participation in team discussions, targets
Education
NDIS certificate
diploma disability
Diploma Of Early Childhood & Care - Education
McCarthy Learning
Dandenong, VIC11.2022
Certificate III - Education
Melbourne city Institute of Education
Melbourne, VIC02.2020
International Flight Attendant Certificate
01.2005
Auckland University of Technology
01.2003
Epsom Girls Grammar School
Auckland NZ01.2000
Skills
- Conflict Resolution
- Microsoft Word
- Quality Assurance
- Dependable and Responsible
- Problem Resolution
- Active Listening
- Data Entry
- Task Prioritization
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Data Management
- Microsoft Office
- Organization and Time Management
- Friendly, Positive Attitude
- Excellent Communication
Skills
Data entry, customer service, review policies, procedures, and process of school information, written and communication skills, phone manner, ordering products, dealing with clients and parents, provide accurate information on policies of school enrolments, time management and multitask, professionalism, building relationships and partnerships with parents., Problem solving, analysing, thinking creatively, decision making, learning, researching, communicating, planning, co-ordinating, writing, organisation skills, creating new and innovative learning environment for children – indoor and outdoor teaching., Social Support Carer, Internet, Emails, Microsoft Excel, Microsoft word, Microsoft power point, Outlook windows Typing Speed 45-55.
Hobbies and Interests
Playing sports, spending time with family, socialising, meeting new people, walking, exercising.
Timeline
Customer Service Representative
Furnx Commercial Furniture
01.2024 - Current
Educator Assistant
Expect A Star
02.2022 - 12.2022
Melbourne Airport
01.2022 - Current
COVID-19 PCR Tester
Melbourne Pathology
02.2021 - 02.2022
Asahi
09.2013 - 04.2015
Mataaga Aoga Amata pre-school
01.2013 - 01.2014
LJ Hooker
01.2004 - 01.2006
diploma disability
Diploma Of Early Childhood & Care - Education
McCarthy Learning
Certificate III - Education
Melbourne city Institute of Education
International Flight Attendant Certificate
Auckland University of Technology
Epsom Girls Grammar School
NDIS certificate
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