Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Taesha Duley-Smith

Adaminaby

Summary

Self motivated customer service professional with over 30 years experience working in the education sector. Highly organised, detail orientated and hard working. Passionate in providing expert interpersonal skills to deliver sophisticated and positive customer service outcomes. Ready and willing to learn new skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Customer Service Relations and Event Manager

The Snow Goose Hotel/Motel
05.2021 - Current
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Increased client satisfaction by consistently delivering well-executed events within budget constraints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured safety and security of guests during excursions by implementing robust risk management procedures.

VET CERT 111 - Children's Services Teacher

The Illawarra Grammar School
01.2012 - 05.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.

Early Learning Director/Educational Leader

The Illawarra Grammar School
01.2003 - 05.2021
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Communicated with parents and other staff about student progress.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.

Acting Director of Pastoral Care and Student Well

The Illawarra Grammar School
01.2015 - 12.2015
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Collaborated with fellow teachers on interdisciplinary projects, promoting well-rounded education.
  • Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
  • Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
  • Mentored struggling students through personalized tutoring sessions, resulting in improved academic performance.
  • Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
  • Generated reports detailing findings and recommendations.

Centre Director

Wollongong Unicentre Children's Services
01.1997 - 12.2002
  • Developed strong community relationships to support center programs and initiatives.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
  • Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
  • Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
  • Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
  • Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
  • Kept facility in compliance with all applicable standards and laws.
  • Fostered caring and safe environment for children and parents.
  • Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
  • Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
  • Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education.
  • Achieved accreditation requirements by ensuring compliance with state and federal regulations.
  • Developed and implemented emergency response plans for disasters, security issues, and injuries.
  • Managed center budget for optimal resource allocation and financial stability.
  • Cultivated and strengthened relationships with children and families.
  • Recruited and developed solid team of professionals to care for up to 59 children each day.

Education

Bachelor of Education (primary) -

Southern Cross University
NSW

Skills

  • Interdisciplinary
  • Critical Thinking
  • Adaptability
  • Collaborative Teamwork
  • Emotional Intelligence
  • Problem Solving
  • Effective Time Allocation
  • Customer Support Expertise
  • Effective Communication Skills

Certification

Diploma of Education (Primary) - University of New England Northern Rivers

Cert 1V - Training and Assessment (TAE40110) - NSW TAFE

Cert 111 - Children's Services - ECTARC

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Pilates
  • Yoga
  • Regularly practice mindfulness and meditation for overall wellness
  • Swimming
  • Interior Design
  • Camping

Timeline

Customer Service Relations and Event Manager

The Snow Goose Hotel/Motel
05.2021 - Current

Acting Director of Pastoral Care and Student Well

The Illawarra Grammar School
01.2015 - 12.2015

VET CERT 111 - Children's Services Teacher

The Illawarra Grammar School
01.2012 - 05.2021

Early Learning Director/Educational Leader

The Illawarra Grammar School
01.2003 - 05.2021

Centre Director

Wollongong Unicentre Children's Services
01.1997 - 12.2002

Bachelor of Education (primary) -

Southern Cross University

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Taesha Duley-Smith