- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
- Music
- Gym Workouts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Tafadzwa Zengeya
Menangle,NSW
Summary
Dedicated and adaptable with a background in customer service and retail operations. Known for effective listening and relationship management, consistently driving improvements in customer satisfaction and operational workflows. Developed strong communication and problem-solving abilities in a fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction. Offering a positive attitude and genuine interest in helping others. Brings the ability to quickly learn company products and services, ensuring accurate and efficient support. Ready to use and develop communication and problem-solving skills in a new role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
JD Sports
08.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Collaborated with team members to streamline processes, improving workflow efficiency by implementing best practices.
- Mentored junior team members, fostering professional growth and enhancing team performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shelf Stocker
Coles Supermarket
03.2023 - 10.2023
- Organized inventory displays to enhance product visibility and customer accessibility.
- Assisted in restocking shelves promptly to maintain optimal stock levels throughout store hours.
- Monitored product expiration dates, ensuring compliance with quality standards and minimizing waste.
- Implemented best practices for merchandise placement, contributing to increased sales performance in key categories.
- Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
Education
Bachelor of Arts - Psychology
University of Wollongong
Wollongong, NSW01-2027
High School Diploma -
Edmund Rice Collage
Wollongong, NSW01-2022
Skills
- Customer engagement
- Effective listening
- Problem-solving skills
- Effective relationship management
- Customer service expertise
- Team collaboration enhancement
- Quality management
- Assertiveness
- Retail operations assistance
- System implementation
Interests
Timeline
Shelf Stocker
Coles Supermarket
03.2023 - 10.2023
Customer Service Representative
JD Sports
08.2022 - Current
Bachelor of Arts - Psychology
University of Wollongong
High School Diploma -
Edmund Rice Collage