Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Saker

Epping,VIC

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Compassionate support worker with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Hikma House
08.2018 - Current
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Promoted safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Conducted in-home visits to provide supportive services.
  • Drove clients safely to social activities and appointments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Collaborated with healthcare providers to drive continuity of care.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Assisted patient in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Assisting patients with monthly budgeting and savings goals
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Worked well in team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Store Manager

Jacqui E
02.2013 - 01.2018
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Education

High School Diploma -

Coburg Secondary College
Coburg
11.2000

Skills

  • Community Integration
  • Good problem solving
  • Patience and resilient
  • Flexibility & Adaptability
  • Team work
  • Critical Thinking
  • Positivity
  • Individualized support plans
  • Excellent communication
  • Ability to motivate

Certification

  • Certificate III In individual support, Shamrock institute
  • Supporting a person with a mental health condition, HCA Australia
  • Behaviour Guidance, Gowrie Victoria
  • Child Protection for professionals workshop, In Safe Hands
  • Apply First Aid certificate 2
  • Basic food handeling

Languages

Arabic
Full Professional

Timeline

Disability Support Worker

Hikma House
08.2018 - Current

Store Manager

Jacqui E
02.2013 - 01.2018

High School Diploma -

Coburg Secondary College

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Sofia Saker