Tafline Giannoulis
Lugarno
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
31
31
years of professional experience
Work History
Massage Therapist
Self-employeed
11.2022 - Current
- Specialized in providing care for aged, disabled, and palliative clients.
- Facilitated communication with family members to foster a calm and secure atmosphere.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Established safe environments where clients felt valued and listened to.
Complimentary Massage, Reiki Therapist
Canterbury/Concord Hospital
03.2005 - 11.2022
- Fostered trust and open communication with patients and families for effective therapy sessions.
- Maintained detailed case notes to track progress and ensure continuity of care.
- Established clear boundaries with patients to uphold ethical practice standards.
- Attended conferences and workshops to enhance patient-therapist communication skills.
Bank Teller
Lloyds Bank
09.1997 - 11.2003
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Retail Sales Worker
SJ Dixon and Son Ltd
05.1994 - 07.1997
- Achieved sales targets through effective communication and persuasive selling techniques.
- Developed strong customer relationships, leading to repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences and needs.
- Managed cash register transactions accurately, ensuring accountability for all financial activities.
- Collaborated with tradespeople in a fast-paced environment to enhance service delivery.
Education
GCSE's -
St Edmonds Catholic School
Wolverhampton EnglandGraduate Certificate -
Wolverhampton Hair Dressing Acadamey
Wolverhampton EnglandCertificate IV -
Australian College of Massage
Sydney, NSWFirst Aid
Allens Training
Sydney, NSWSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Client relations
- Customer satisfaction measurement
- Professionalism and ethics
Timeline
Massage Therapist
Self-employeed
11.2022 - Current
Complimentary Massage, Reiki Therapist
Canterbury/Concord Hospital
03.2005 - 11.2022
Bank Teller
Lloyds Bank
09.1997 - 11.2003
Retail Sales Worker
SJ Dixon and Son Ltd
05.1994 - 07.1997
GCSE's -
St Edmonds Catholic School
Graduate Certificate -
Wolverhampton Hair Dressing Acadamey
Certificate IV -
Australian College of Massage
First Aid
Allens Training
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