Taghrid Chaloner
Canberra,ACT
Summary
Proven Business Manager with a track record of enhancing operational efficiency and team productivity at Alibaba Group. Expert in financial and employee management, I excel in fostering positive environments and negotiating favorable terms. Skilled in customer service, I significantly improve client satisfaction and loyalty through empathetic dispute resolution.
Overview
18
18
years of professional experience
Work History
Business Manager
Alibaba Group
03.2011 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
Customer Service Representative
Beyond Bank
04.2009 - 02.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Bakers Delight
05.2007 - 03.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Marketing Management
CIT
Reid, ACT12-2000
Bachelor of Arts - Accounting
University of Canberra
Canberra, ACT10-1999
Skills
- Financial management
- Customer service
- Project management
- Employee management
Languages
Arabic
Native or Bilingual
Timeline
Business Manager
Alibaba Group
03.2011 - Current
Customer Service Representative
Beyond Bank
04.2009 - 02.2011
Customer Service Cashier
Bakers Delight
05.2007 - 03.2009
Marketing Management
CIT
Bachelor of Arts - Accounting
University of Canberra