Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tagread Mahfoud

Summary

A organised and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist /Administrative Assistant

UFC GYM
05.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Fitness Instructor

UFC Gym
05.2022 - Current
  • Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
  • Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
  • Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
  • Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
  • Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
  • Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
  • Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.

Receptionist /Salesperson

Factory MMA
08.2023 - 10.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Casual Teaching /Sports Coach

Rosebank College
08.2020 - 07.2023
  • Increased player skill levels with the implementation of targeted drills and practice sessions.
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
  • Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
  • Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
  • Enhanced athlete performance by developing tailored training programs and providing individualized feedback.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.

Education

Bachelors Degree Sports Administration / S&C - Sports Administration, Coaching & Management

Australian College of Physical Education (ACPE)
Sydney Olympic Park, NSW
12.2020

High School Diploma -

Fairvale High School
Fairfield West, NSW
12.2016

Skills

  • Organisation skills
  • Time Management
  • Team Collaboration
  • Customer/Client relations
  • Verbal and written communication
  • Administrative Support
  • Multi-line telephone operation
  • Documentation And Reporting
  • Attention to Detail
  • Problem-Solving

Certification

  • Community Coaching (2017)
  • ASCA Level 1 Strength & Conditioning - 2020
  • Fitness Instructor 2022 (AUSactive)
  • Personal Trainer (AUSactive)
  • Working With Children Check (till - 2025)
  • HLTAID010 - Provide Basic Life
    Support (2024)
  • HLTAID009 - Provide Cardiopulmonary Resuscitation (2024)
  • HLTAID011 - Provide First Aid (2024)

Languages

Arabic
Native or Bilingual

Timeline

Receptionist /Salesperson

Factory MMA
08.2023 - 10.2023

Receptionist /Administrative Assistant

UFC GYM
05.2022 - Current

Fitness Instructor

UFC Gym
05.2022 - Current

Casual Teaching /Sports Coach

Rosebank College
08.2020 - 07.2023

Bachelors Degree Sports Administration / S&C - Sports Administration, Coaching & Management

Australian College of Physical Education (ACPE)

High School Diploma -

Fairvale High School

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Tagread Mahfoud