Tagread Mahfoud
Summary
A organised and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist /Administrative Assistant
UFC GYM
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Fitness Instructor
UFC Gym
05.2022 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
Receptionist /Salesperson
Factory MMA
08.2023 - 10.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Improved office operations by automating client correspondence, record tracking and data communications.
Casual Teaching /Sports Coach
Rosebank College
08.2020 - 07.2023
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
- Improved team dynamics through regular communication, group exercises, and conflict resolution strategies.
- Enhanced athlete performance by developing tailored training programs and providing individualized feedback.
- Utilized positive communication to encourage team and promote integrity and respect.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
Education
Bachelors Degree Sports Administration / S&C - Sports Administration, Coaching & Management
Australian College of Physical Education (ACPE)
Sydney Olympic Park, NSW12.2020
High School Diploma -
Fairvale High School
Fairfield West, NSW12.2016
Skills
- Organisation skills
- Time Management
- Team Collaboration
- Customer/Client relations
- Verbal and written communication
- Administrative Support
- Multi-line telephone operation
- Documentation And Reporting
- Attention to Detail
- Problem-Solving
Certification
- Community Coaching (2017)
- ASCA Level 1 Strength & Conditioning - 2020
- Fitness Instructor 2022 (AUSactive)
- Personal Trainer (AUSactive)
- Working With Children Check (till - 2025)
- HLTAID010 - Provide Basic Life
Support (2024) - HLTAID009 - Provide Cardiopulmonary Resuscitation (2024)
- HLTAID011 - Provide First Aid (2024)
Languages
Arabic
Native or Bilingual
Timeline
Receptionist /Salesperson
Factory MMA
08.2023 - 10.2023
Receptionist /Administrative Assistant
UFC GYM
05.2022 - Current
Fitness Instructor
UFC Gym
05.2022 - Current
Casual Teaching /Sports Coach
Rosebank College
08.2020 - 07.2023
Bachelors Degree Sports Administration / S&C - Sports Administration, Coaching & Management
Australian College of Physical Education (ACPE)
High School Diploma -
Fairvale High School