Tahani Shenouda
Brisbane,QLD
Summary
Dynamic professional skilled in staff training and operational oversight. Proven ability to enhance team efficiency and maintain high service standards in fast-paced environments, contributing to overall customer satisfaction.
Overview
2
2
years of professional experience
Work History
Manager
Subway Murrumba D
Murrumba Downs, QLD
12.2023 - Current
- Supervised daily operations to ensure smooth service delivery and customer satisfaction.
- Trained and mentored staff on food safety and customer service standards.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Enforced health regulations and cleanliness standards in the food preparation area.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with upper management to implement promotional campaigns effectively.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Bachelor of Arts - Hospitality And Tourism Management
Faculty of Tourism And Hotels
Alexandria, Egypt07-2009
Skills
- Staff training
- Operational oversight
- Food safety
- Service delivery
- Team scheduling
- Customer relationship management
Timeline
Manager
Subway Murrumba D
12.2023 - Current
Bachelor of Arts - Hospitality And Tourism Management
Faculty of Tourism And Hotels