Summary
Skills
Work History
Accomplishments
Education
Generic

Tahera Hossain

Retail Team Member
North Booval,QLD

Summary

I have worked on various administrative roles in the past, giving me over 2 years’ worth of extensive experience in customer service, cash handling and other ad hoc duties. Currently, I am looking to build on my experience, knowledge and skills of customer service. I intend to be a part of this organization, where I can put all my theoretical knowledge into practice, and learn and prosper in a challenging, professional and dynamic environment.

Skills

    Cash Handling

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Work History

Team Member

Red Rooster
Booval, QLD
08.2022 - Current
  • Greet customers warmly and take orders accurately;
  • Dispute resolution with difficult customers, while maintaining quality;
  • Upsell and promote menu items when appropriate;
  • Operated register to process payments and collect cash payment for order totals;
    • Contributed to team success by completing jobs quickly and accurately;
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles;
  • Trained new team members by relaying information on company procedures and safety requirements;
  • Developed strong cooperative relationships with co-workers and managers;
  • Learned all required tasks quickly to maximize performance;
  • Worked scheduled shifts and remained available to work during co-workers’ absences, holidays, and busy periods;
  • Kept work areas clean, organized, and safe to promote efficiency and team safety;
  • Worked different stations to provide optimal coverage and meet service goals;
  • Assisted with inventory counts and stocking of merchandise;
  • Addressed and resolved customer complaints in polite and professional manner;
  • Assisted customers in selecting meals best suited to needs; and
  • Frequently inspected production area to verify proper equipment operation.

Team Member

Pizza Hut
Booval, QLD
06.2022 - 08.2022
  • Serving customers and taking orders at the Drive-Thru in a COVID -19 safe manner;
  • Operating the cash register and keeping proper account of the sale, which includes cash handling and other forms of payment;
  • Ensuring the restaurant is safe, and reporting any hazards to the manager-on-duty;
  • Refilling, storing, and displaying all consumable products;
  • Performing cleaning and maintenance duties during the day and for the closing of the store; and
  • Making sure that all food is stored in a safe manner and disposed of properly after it has exceeded its expiration date.

Cafe Attendant

Ramsgate Cakery
Ramsgate, NSW
01.2021 - 07.2021
  • Serving customers during peak times in a COVID-19 safe manner;
  • Making various sandwich products, plates and so on, as per varied requirements;
  • Operating the cash register and keeping proper account of the sale;
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides;
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products;
  • Assisted customers in choosing menu items by providing food complementing information;
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction;
  • Kept workplace clean and organized in line with restaurant policies;
  • Prepared and presented food in compliance with health and safety guidelines;
  • Monitored inventory and requisitioned low-stock items; and
  • Restocked and rotated stock in display case to mitigate stock loss.

Crew Member

KFC
Dhaka, Bangladesh
03.2017 - 12.2018
  • Serving customers and taking orders;
  • Operating the cash register and keeping proper account of the sale, which includes cash handling and other forms of payment;
  • Preparing and packing products, such as burgers, chicken, and side products;
  • Ensuring the restaurant and equipment are kept clean and in good working order;
  • Ensuring the restaurant is safe, and report any hazards to the manager on-duty;
  • Refilling, storing and displaying all consumable products in the right manner;
  • Performing cleaning and maintenance duties during the day and for closing of the store; and
  • Attending to other ad-hoc duties as required.

Accomplishments

  • Responsible Service of Alcohol Certificate

Education

Certificate IV in Accounting And Bookkeeping -

TAFE Queensland
Brisbane
2023.07 - Current
Tahera HossainRetail Team Member