Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TAHIA SHATWELL

Bendigo,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Optical Assistant

Specsavers
09.2023 - Current
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Managed health funds of patients and gathered patients histories.

Restaurant Manager

McDonald's
01.2022 - 09.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained, and supervised staff
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Led and directed team members on effective methods, operations, and procedures
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels, responsible for multiple $20,000 inventory orders
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly
  • Kept employees operating productively and working on task to meet business and customer needs
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Troubleshot equipment to reduce service calls and downtime.

Shift Manager

McDonald's
11.2020 - 01.2022
  • Trained and mentored new employees to maximize team performance
  • Kept employees operating productively and working on task to meet business and customer needs
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Worked closely with team members to schedule breaks and shifts to meet state regulations
  • Responsible for setting up and supervision of shifts
  • Cooperated with coworkers to improve customer experience and manage storefront
  • Supervised ongoing daily production phases
  • Troubleshot equipment to reduce service calls and downtime.

Crew Trainer

McDonald's
10.2018 - 11.2020
  • Trained other employees in customer service, food safety, and performance requirements
  • Greeted customers with smile and provided friendly service to professionally handle every need
  • Studied crew members during work shift to provide feedback and guidance in improving performance
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources
  • Maintained current knowledge of all team position requirements
  • And then passed coaching forward to other crew members
  • On floor area leader.

Education

High School Diploma -

Bendigo Senior Secondary College
Bendigo
11.2019

Skills

  • POS use
  • Reconciling Cash Drawers
  • Management Skills
  • High Level of Customer Service
  • Employee Performance Reviews
  • Labor and Food Cost Control
  • Highly Competent Computer Skills
  • Coffee Making
  • Transaction Processing
  • Appointment Setting
  • Patient Recordkeeping

References

Steven Dieckmann, Supervisor, McDonalds Bendigo, B.K. Duncan Pty Ltd, steven_dieckmann@hotmail.com, 0400076764

Timeline

Optical Assistant

Specsavers
09.2023 - Current

Restaurant Manager

McDonald's
01.2022 - 09.2023

Shift Manager

McDonald's
11.2020 - 01.2022

Crew Trainer

McDonald's
10.2018 - 11.2020

High School Diploma -

Bendigo Senior Secondary College
TAHIA SHATWELL