Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Optical Assistant
Specsavers
09.2023 - Current
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Managed health funds of patients and gathered patients histories.
Restaurant Manager
McDonald's
01.2022 - 09.2023
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Carefully interviewed, selected, trained, and supervised staff
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Led and directed team members on effective methods, operations, and procedures
Monitored inventory of supplies and purchased orders to maintain adequate stock levels, responsible for multiple $20,000 inventory orders
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
Developed, implemented, and managed business plans to promote profitable food and beverage sales
Managed staff schedules and maintained adequate coverage for all shifts
Analyzed sales data to identify trends and adjust purchasing decisions accordingly
Kept employees operating productively and working on task to meet business and customer needs
Cooperated with coworkers to improve customer experience and manage storefront
Troubleshot equipment to reduce service calls and downtime.
Shift Manager
McDonald's
11.2020 - 01.2022
Trained and mentored new employees to maximize team performance
Kept employees operating productively and working on task to meet business and customer needs
Supervised employees and oversaw quality compliance with company standards for food and services
Worked closely with team members to schedule breaks and shifts to meet state regulations
Responsible for setting up and supervision of shifts
Cooperated with coworkers to improve customer experience and manage storefront
Supervised ongoing daily production phases
Troubleshot equipment to reduce service calls and downtime.
Crew Trainer
McDonald's
10.2018 - 11.2020
Trained other employees in customer service, food safety, and performance requirements
Greeted customers with smile and provided friendly service to professionally handle every need
Studied crew members during work shift to provide feedback and guidance in improving performance
Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources
Maintained current knowledge of all team position requirements
And then passed coaching forward to other crew members