TAHIA SHATWELL
Bendigo,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Optical Assistant
Specsavers
09.2023 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Managed health funds of patients and gathered patients histories.
Restaurant Manager
McDonald's
01.2022 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Led and directed team members on effective methods, operations, and procedures
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels, responsible for multiple $20,000 inventory orders
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Managed staff schedules and maintained adequate coverage for all shifts
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Kept employees operating productively and working on task to meet business and customer needs
- Cooperated with coworkers to improve customer experience and manage storefront
- Troubleshot equipment to reduce service calls and downtime.
Shift Manager
McDonald's
11.2020 - 01.2022
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Responsible for setting up and supervision of shifts
- Cooperated with coworkers to improve customer experience and manage storefront
- Supervised ongoing daily production phases
- Troubleshot equipment to reduce service calls and downtime.
Crew Trainer
McDonald's
10.2018 - 11.2020
- Trained other employees in customer service, food safety, and performance requirements
- Greeted customers with smile and provided friendly service to professionally handle every need
- Studied crew members during work shift to provide feedback and guidance in improving performance
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources
- Maintained current knowledge of all team position requirements
- And then passed coaching forward to other crew members
- On floor area leader.
Education
High School Diploma -
Bendigo Senior Secondary College
Bendigo11.2019
Skills
- POS use
- Reconciling Cash Drawers
- Management Skills
- High Level of Customer Service
- Employee Performance Reviews
- Labor and Food Cost Control
- Highly Competent Computer Skills
- Coffee Making
- Transaction Processing
- Appointment Setting
- Patient Recordkeeping
References
Steven Dieckmann, Supervisor, McDonalds Bendigo, B.K. Duncan Pty Ltd, steven_dieckmann@hotmail.com, 0400076764
Timeline
Optical Assistant
Specsavers
09.2023 - Current
Restaurant Manager
McDonald's
01.2022 - 09.2023
Shift Manager
McDonald's
11.2020 - 01.2022
Crew Trainer
McDonald's
10.2018 - 11.2020
High School Diploma -
Bendigo Senior Secondary College