Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tahja Sweeney-Slattery

Cairns,QLD

Summary

Dynamic and results-driven professional with extensive experience in customer service and relationship building. Proven ability to enhance client loyalty and drive sales through effective communication and active listening. Skilled in staff training and complaint handling, consistently achieving high customer satisfaction in fast-paced environments.

Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Excited to start a new chapter in life, highly-motivated and enjoys being outdoors.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Salesperson

Pump N Pedals
02.2024 - Current
  • Cultivated strong customer relationships to drive repeat business and enhance client loyalty.
  • Delivered specific bike specifications that effectively communicated features and benefits to diverse the customer.
  • Collaborated with team members to develop promotional strategies that increased sales visibility.
  • Analyzed market trends to identify opportunities for new products and services, enhancing competitive advantage.
  • Set up customers on there new bikes while going through in detail the components on the bikes to customize for there perfect riding experience.
  • Promoted to the head of the service centre, ensuring all mechanics have been appointed there jobs for the day.
  • Diagnose and fix all e-bikes and basic bike mechanics.

Barista Shift Supervisor

Social Coffee Espresso Bar
03.2023 - 03.2024
  • Supervised daily operations and ensured high-quality customer service during peak hours.
  • Trained and mentored new baristas on beverage preparation and safety protocols.
  • Managed inventory levels, placing orders to maintain stock of coffee supplies and equipment.
  • Implemented efficient workflow processes that improved speed of service and customer satisfaction.
  • Analyzed performance metrics to identify areas for improvement and strategic decision-making.
  • Managed budgets effectively, ensuring optimal allocation of resources.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • In charge of open and closing shifts
  • All wholesale distribution of coffee invoices and packing

Restaurant Worker

Dundee’s On the Waterfront
12.2021 - 02.2023
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
  • Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Assembled salad bases ahead of peak times and placed in refrigeration unit.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Trained new staff on cash handling procedures and customer service protocols.
  • Implemented strategies to streamline checkout processes, reducing wait times for customers.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering the restaurant and responded promptly to customer needs.

Cafe Worker

Providore Amore
02.2017 - 01.2023
  • Delivered exceptional customer service in high-volume cafe environment.
  • Operated espresso machines and brewing equipment with precision.
  • Trained and mentored new staff on cafe procedures and best practices.
  • Managed inventory levels to ensure product availability and reduce waste.
  • Maintained cleanliness and organization of workstations for optimal efficiency.
  • Collaborated with team members to streamline service processes during peak hours.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

Restaurant Worker

Lanterns Brother’s Leagues Club
10.2020 - 01.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Coordinated smooth operation of dining areas, ensuring cleanliness and organization.
  • Assisted in training new staff on service standards and operational procedures.
  • Managed inventory levels, ensuring timely replenishment of supplies and stock.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
  • Resolved customer inquiries and complaints effectively, enhancing guest satisfaction.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Discussed menu items with customers and suggested promotional items to increase sales.

Education

High School Diploma -

Redlynch State College
Cairns, QLD
11-2020

Skills

  • Customer service
  • Customer care
  • Customer relationship building
  • Active listening
  • Negotiation
  • Complaint handling
  • Up-selling
  • Time management
  • Staff training

Certification

Certificate III in Fitness

Certificate II in Outdoor Recreation and Swift water Rescue

Certificate in First Aid

Blue Card

Yellow Card

Manual Drivers License

Completed first year Bachelor of Paramedicine

Completed first year Bachelor of Nursing

Timeline

Salesperson

Pump N Pedals
02.2024 - Current

Barista Shift Supervisor

Social Coffee Espresso Bar
03.2023 - 03.2024

Restaurant Worker

Dundee’s On the Waterfront
12.2021 - 02.2023

Restaurant Worker

Lanterns Brother’s Leagues Club
10.2020 - 01.2022

Cafe Worker

Providore Amore
02.2017 - 01.2023

High School Diploma -

Redlynch State College

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Tahja Sweeney-Slattery