Tahlay Harrison
Rockingham,WA
Summary
I regard myself as a creative, productive and innovative person who can complete tasks proficiently. I'm polite honest and pride myself in having a professional and approachable demeanour in the workplace. I am capable of upholding a level of productivity in team environments to meet set quotas as well as work independently. I've had a large amount of experience in high volume restaurants and have a wide knowledge in the management of a restaurant.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Grill'd Healthy Burgers
01.2022 - 04.2024
- Managed staff schedules and maintained adequate coverage for all shifts.
- Successfully lead the grand opening of the Harrisdale restaurant.
- Managed team of up to 35 restaurant staff.
- Successfully managed high volume restaurants whilst leading from the kitchen or floor during peak services.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Analyzed P&L report to identify mistakes and areas of opportunity.
Assistant Restaurant Manager
Grill'd Healthy Burgers
03.2021 - 01.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Established rapport with guests through personalized interactions that led to repeat business.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Developed unique events and special promotions to drive sales.
Team Leader
Grill'd Healthy Burgers
12.2018 - 03.2021
- Lead the opening and closing tasks to ensure the restaurants readiness for trading.
- Distributed necessary tasks and duties during each shift.
- Set performance expectations for the team.
- Tracking sales throughout the day and ensuring labour is saved where needed.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Inspected prepped ingredient stock to identify shortages, replenish supply and maintain consistent inventory.
Waitress
Ostro Eatery
01.2017 - 11.2017
- Food and beverage service for a section of up tp 10 tables.
- Preparing cold pressed juices, milkshakes, smoothies and iced teas.
- Presenting gourmet desserts.
- Wine service and cocktail preparation.
Team Member
Kmart
04.2012 - 01.2017
- Cash office; balancing takings and preparing float, identifying and investigating discrepancies, preparing reports. Tracking orders/shipments and following up with suppliers. Filing and phone enquiries. Ensuring customer accounts are kept within trading terms.
- Recovery of shop floor.
- Check outs.
- Layby.
- Maintaining stockroom.
- Packing online orders.
Education
Rockingham Senior High School
Rockingham, WA2013
Cert 4 And Diploma of Beauty Therapy
Challenger Tafe
Beaconsfield WA2014
Skills
- Team Management
- Food and Beverage preparation
- Inventory control and record keeping
- Customer Service
- Point of Sale (POS) system operation
- Staff Scheduling
- Recruitment
- Training and Onboarding
Certification
- Approved Managers Certificate and card.
- Cert III in Hospitality - Sarina Russo Apprenticeships 2020.
- RSA Certificate.
Timeline
Restaurant Manager
Grill'd Healthy Burgers
01.2022 - 04.2024
Assistant Restaurant Manager
Grill'd Healthy Burgers
03.2021 - 01.2022
Team Leader
Grill'd Healthy Burgers
12.2018 - 03.2021
Waitress
Ostro Eatery
01.2017 - 11.2017
Team Member
Kmart
04.2012 - 01.2017
Rockingham Senior High School
Cert 4 And Diploma of Beauty Therapy
Challenger Tafe
Similar Profiles
Troy TurnerTroy Turner
Team Leader at Grill'd Healthy BurgersTeam Leader at Grill'd Healthy Burgers
Kai-Lani DawsonKai-Lani Dawson
Restaurant Team Member at Grill'd Healthy BurgersRestaurant Team Member at Grill'd Healthy Burgers
Jack BurnardJack Burnard
Team Member at Grill'd Healthy BurgersTeam Member at Grill'd Healthy Burgers
Zoe SteadZoe Stead
Team Member at Grill'd Healthy BurgersTeam Member at Grill'd Healthy Burgers
Chad TalbotChad Talbot
Site Manager at MatchWorksSite Manager at MatchWorks