Tahlea Bell
WARRNAMBOOL,VIC
Summary
Customer Service Representative with extensive industry experience and a proven track record in building rapport and fostering strong client relationships. Recognized for a personable approach, high productivity, and efficiency in task completion, contributing to overall customer satisfaction and company success. Specialized skills include conflict resolution, data entry, and customer relationship management, complemented by strong communication and problem-solving abilities. Committed to delivering positive customer experiences while driving business growth.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Crafty Divas
01.2023 - Current
- Manage and nurture customer relationships by providing exceptional customer service, addressing inquiries, and resolving issues promptly.
- Overseeing inventory management, placing orders with suppliers, and maintaining optimal stock levels.
- Day-to-day running of the business. Coordinate daily operations to ensure smooth and efficient business functioning.
- Manage the end-to-end order processing cycle, including order intake, validation, coordination with logistics to ensure timely and accurate delivery, and maintain accurate record-keeping.
- Manage financial transactions, including cash handling, processing payments, and reconciling accounts.
- Design and organize workshops, including planning content, arranging materials, and coordinating logistics.
- Develop and deliver instructional content for classes, tailored to various skill levels.
- Maintain and update the company website, ensuring content accuracy, functionality, and user-friendliness, to enhance online visibility.
Pathology Collector
Australian Clinical Labs
03.2014 - 07.2022
- Provided outstanding customer service through direct transactions and call handling, addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
- Performed the collection and preparation of various laboratory samples, ensuring adherence to protocols, and maintaining sample integrity.
- Efficiently collected and processed COVID-19 swab samples, following strict safety and hygiene protocols.
- Performed drug collection and processing in compliance with HLTPAT005 standards, ensuring proper handling, documentation, and chain of custody for all samples.
- Specialized in the collection of samples from paediatric patients, employing venipuncture and finger/heel prick techniques. Utilizing child-friendly approaches to create a calm environment and maintain sample integrity.
- Managed reception duties, including data entry, patient accounts, and appointment scheduling, ensuring smooth and efficient front-office operations.
- Conducted home and hospital ward collection of blood and other samples, providing a convenient and reliable service to patients unable to visit the laboratory.
- Administered and monitored ECGs, Holter monitors, and blood pressure monitors, ensuring accurate data collection and patient comfort during procedures.
- Assisted new staff members with skills development through hands-on training, mentoring, and regular feedback to promote professional growth and high performance.
- Ensured cleanliness and organization of collection rooms and client waiting areas by performing regular cleaning and sanitization.
- Monitored and maintained stock levels of necessary supplies, ensuring availability and readiness for sample collection procedures.
Customer Service Representative
Dominos Pizza
06.2010 - 06.2015
- Greet customers warmly, take orders in person and over the phone, and provide detailed information about menu items and promotions.
- Accurately enter customer orders into the POS system.
- Address customer inquiries and resolve complaints promptly and courteously, ensuring customer satisfaction and loyalty.
- Assist with food preparation and packaging as needed, ensuring all products meet quality standards.
- Process payments accurately, handling cash and EFTPOS transactions with care, and maintaining a balanced cash register.
- Monitor inventory levels, restock ingredients and supplies, and maintain organized workspaces.
- Follow health and safety guidelines at all times, maintaining a clean and safe work environment.
- Work collaboratively with team members to ensure smooth operations, and a positive work atmosphere.
- Participate in training sessions and assist in training new employees on proper procedures and policies.
Education
Diploma of Nursing -
South West Tafe
Warrnambool, VIC01.2025
HLTPAT005 Collect Specimens For Drugs of Abuse Testing -
All Health Training
01-2022
HLT32612 Cert III - Pathology
Healthcare Training Australia
01.2013
Cert II General Education for Adults -
Gordon Institute of TAFE
01.2011
Skills
- Data entry
- Microsoft Office Suite
- POS systems
- Digital literacy
- Critical Thinking Abilities
- Issue resolution
- Proactive perspective
- Positive Mindset
- Resilient in Dynamic Environments
- Effective Team Player
- Task Prioritization
- Time management
- Proficient in Microsoft Office
- Process improvement
- Proactive
References
- Melissa Martin, Owner, Crafty Divas, 0401 055 408, sales@craftydivas.com.au
- Danielle Fatone, Teaching Education Manager, South West Tafe, 03 5564 8985, danielle.fatone@swtafe.edu.au
- Supervisor, Australian Clinical Laboratories, Warrnambool. 03 5561 0062
Timeline
Customer Service Representative
Crafty Divas
01.2023 - Current
Pathology Collector
Australian Clinical Labs
03.2014 - 07.2022
Customer Service Representative
Dominos Pizza
06.2010 - 06.2015
Diploma of Nursing -
South West Tafe
HLTPAT005 Collect Specimens For Drugs of Abuse Testing -
All Health Training
HLT32612 Cert III - Pathology
Healthcare Training Australia
Cert II General Education for Adults -
Gordon Institute of TAFE
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