TAHLEE GOZNA-TRPENOSKI
Oak Flats,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Enthusiastic and results-orientated with demonstrated passion when building relationships and growing businesses. Friendly persona while being devoted to commitments made when working under an employer. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KFC
12.2020 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service by attending closely to concerns made by customers
- Practiced correct food handling and preparing of food products
- Money/card transactions
- In and out of store cleaning and correct sanitisation
- Working in a collaborative team environment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Hospitality Worker
Coffee Club Cafe
04.2022 - 07.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Education
High School -
Oak Flats High School
11-2024
Skills
- Communicating with Customers and Colleagues
- Selling Products and Services
- Working with Challenging Customers
- Retail Equipment Operation and Maintenance
- Basic Food Safe Handling
- First Aid in an Emergency
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
Currentstatus
Currently training for a Shift Supervisor role at KFC Albion Park.
Timeline
Hospitality Worker
Coffee Club Cafe
04.2022 - 07.2022
Customer Service Representative
KFC
12.2020 - Current
High School -
Oak Flats High School
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