Tahleya Lee
Applecross,WA
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
TSA Group
12.2023 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Receptionist
Subiaco Business Centre
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Wedding Planner
Laced With Love
08.2021 - 12.2021
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
Education
2018-2022 -
Atlantis Beach Baptist College
Two Rocks, WASkills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Analytical Thinking
- Innovative Mindset
- Strategic Thinking
Accomplishments
- Client-oriented, self-motivated and personable receptionist with a decade of experience in customer support. Highly proficient in accounting software, databases and MS Office. Professional, thorough, precise and conscientious. Takes great personal pride In always achieving goals.
Timeline
Subject Matter Expert
TSA Group
12.2023 - Current
Receptionist
Subiaco Business Centre
01.2023 - 12.2023
Wedding Planner
Laced With Love
08.2021 - 12.2021
2018-2022 -
Atlantis Beach Baptist College