Tahlia Adel Bellert
Bundaberg
Summary
Dynamic and motivated professional with strong communication skills and a passion for customer service, honed at Brumby’s Bakery. Proven ability to thrive in fast-paced environments, delivering exceptional coffee preparation and maintaining high workplace hygiene standards. Eager to contribute to a team while continuously learning and enhancing hospitality expertise.
Attentive professional skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships. Well-organized in keeping shelves clean, organized and presentable.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Barista
Rjs diner
Bundaberg
08.2018 - 09.2019
- Prepared a variety of coffee beverages to customer specifications.
- Operated espresso machines and grinders for optimal coffee extraction.
- Maintained cleanliness and organization of the coffee station and dining area.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Kitchen Hand / Cook
The Grand
Childers
05.2018 - 08.2018
- Prepped ingredients for daily menu items in a fast-paced kitchen environment.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Assisted chefs in cooking and plating dishes according to established standards.
- Operated kitchen equipment safely and effectively to support food preparation tasks.
- Followed food safety guidelines to prevent contamination and ensure quality standards.
- Supported dishwashing duties, ensuring a steady supply of clean utensils and cookware.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
Crew Member
Hungry Jacks
Bundaberg
09.2017 - 03.2018
- Assisted customers at the counter with their orders.
- Collaborated with team members to ensure efficient service flow.
- Provided support during peak hours to enhance customer experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
Store Assistant, Barista
Brumby’s Bakery
Bundaberg
12.2015 - 08.2017
- Maintained cleanliness and organization of the store environment.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and ensured product availability for customers.
- Followed food safety guidelines during handling and storage of baked goods.
- Maintained cleanliness of sales floor and backroom areas.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Performed daily opening and closing duties such as counting registers, setting alarms.
Traineeship
The Waves Sports Club
Bundaberg
01.2016 - 01.2017
Child Care Assistant
Bonnie Tots Child Care
01.2015 - 01.2016
- Supervised children during daily activities and ensured their safety.
- Assisted in planning and implementing educational programs for various age groups.
- Maintained a clean and safe environment for children to explore and learn.
Education
Certificate lll - Hospitality
Impact Services
Bundaberg, QLD 01.2015 - 12.2017
Bundaberg North State High School
Bundaberg, QLDSkills
- Strong Communication
- Interpersonal Skills
- Customer Service
- Neat and Tidy Personal Presentation
- Cash Handling Skills
- Ability to Work Under Pressure
- Fast-Paced Environment
- Enjoy Working with People
- Ability to Work Independently
- Answering Guest Queries
- Passing Food Orders
- Motivation to Learn
- Good Housekeeping Duties
- Maintain Workplace Hygiene
- Observe OH&S Policies
- Proactive Approach to Safety
- Ability to Source Information
- Hospitality Industry Knowledge
- Coffee Preparation
- Cocktail Preparation
- Serving Drinks
Personal Information
Date of Birth: 05/05/2000
References
- Roseanna, Owner – Brumby’s Bakery, 0407 023 069
- Karen Shillabeer, Finance and Human Resources Manager – Across The Waves, 07 4152 1531, Karen.Shillabeer@acrossthewaves.com
- Rochelle Fox, Across the Waves Club Trainer, 07 3878 6133, Roochelle@clubtraining.com.au
- Debra Bellert, SEP Teacher Aid – North Bundaberg State School, 0497 842 038, Debbellert@hotmail.com
- Teressa Gibson, Recreational Teacher – North Bundaberg State High School, 07 4130 0222, Ttibb3@eq.edu.au
Demonstrated Skills And Abilities
- Strong Communication, Interpersonal and Customer Service
- Neat and Tidy Personal Presentation
- Cash Handling Skills
- Ability to Work Under Pressure in a Fast-Paced Environment
- Enjoy Working with People with the ability to work independently
- Answer guest queries in a polite and helpful manner
- Passing food orders through to the kitchen staff promptly
- Motivation to learn new knowledge and skills
- Good Housekeeping duties
- Maintain high levels of workplace hygiene and observe relevant OH&S policies
- Have a proactive approach to safe practices within a hospitality environment
- Ability to source and use information within the Hospitality industry
- Make a variety of different coffees such as cappuccino, latte and espresso
- Prepare and mix ingredients to make cocktails
- Serve a range of alcoholic and non-alcoholic drinks to customers
Licenses And Education
- Responsible Service of Alcohol
- CPR Certificate
- Blue Card
- Blueprint Certificate
- Safe Work Practice Certificate
- Certificate lll in Hospitality
Timeline
Barista
Rjs diner
08.2018 - 09.2019
Kitchen Hand / Cook
The Grand
05.2018 - 08.2018
Crew Member
Hungry Jacks
09.2017 - 03.2018
Traineeship
The Waves Sports Club
01.2016 - 01.2017
Store Assistant, Barista
Brumby’s Bakery
12.2015 - 08.2017
Certificate lll - Hospitality
Impact Services
01.2015 - 12.2017
Child Care Assistant
Bonnie Tots Child Care
01.2015 - 01.2016
Bundaberg North State High School