Alison Smith

Work History

Bartender

Widgie Tavern

09.2024 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.

Support Worker

Private Family Client

08.2018 - 09.2023

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Kept clients engaged in social networks and communities for personal health and growth.
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.

Sales Assistant

Better Health Market

10.2012 - 11.2014

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Executed visual merchandising strategies to attract customers and drive sales.
Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Bartender

Westfield Tavern

11.2008 - 11.2010

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Kept bar presentable and well-stocked to meet customer needs.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained impeccably clean, attractive and well-stocked bar area.
Upheld strict regulations for safe alcohol service and food safety.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Summary

Overview

Work History

Bartender

Support Worker

Sales Assistant

Bartender

Education

Certificate III - Hospitality

Skills

Timeline

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