TAHLIA ATUTAHI
McDowall,QLD
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Counter Sales
Reece Plumbing
07.2023 - Current
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Customer Services Assistant
Drakes Supermarkets
02.2022 - 11.2023
- Connected with customers to address questions and resolve issues through one on one interactions.
- Cross-trained and backed up other customer service assistants.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Crew Member
McDonalds
09.2018 - 12.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
All Rounder
Papas Corner Café
06.2020 - 06.2021
- Worked front counter.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of Cafe to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Replenished stock, beverages, and supplies while maintaining cleanliness of service areas.
- Cleaning Cafe.
Education
Certificate III - Tourism
Tafe Queensland
Queensland12.2020
High School Diploma -
Albany Creek State High School
Albany Creek, QLD12.2020
Skills
- Customer Service
- Attention to Detail
- Hygiene and cleaning
- Time management
- Organisation and Time Management
- PPE Use
- Good Telephone Etiquette
- Active Listening
- Self-Directed
References
Tyler Mclean, Stafford McDonalds Restaurant Manager, Tylermcleann1234@gmail.com, 0448309101 Oliver Arnold, Stafford McDonalds Manager, oarno@gmail.com, 0421478822
Timeline
Front Counter Sales
Reece Plumbing
07.2023 - Current
Customer Services Assistant
Drakes Supermarkets
02.2022 - 11.2023
All Rounder
Papas Corner Café
06.2020 - 06.2021
Crew Member
McDonalds
09.2018 - 12.2021
Certificate III - Tourism
Tafe Queensland
High School Diploma -
Albany Creek State High School
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