TAHLIA BOURKE
Summary
A successful manager with over ten years of experience in the hospitality, retail and entertainment industries.
Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanour demonstrated through clear communication and willingness to apply team feedback to resolve challenges.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Event Cinemas Chermside
2022.07 - Current
- Managed daily cinema operations, ensuring smooth functioning and high level of customer satisfaction
- Supervised and trained staff members, providing guidance and support to maintain excellent service standards
- Implemented policies and procedures that promoted efficiency, profitability, and exceptional guest experiences
- Developed promotional strategies and marketing materials to increase attendance and revenue
- Coordinated special events, such as premieres or themed nights, to attract diverse audiences
- Evaluated employee performance through observation and feedback sessions, identifying areas for growth or recognition as needed.
Senior Assistant Manager
ALH Group
2022.01 - 2022.07
- Achieved food and beverage objectives consistently with expert management of daily operations
- Met budget targets by controlling supply distribution and tracking expenses
- Implemented marketing strategies to promote restaurant offerings or special events through social media channels or traditional advertising methods
- Oversaw on-site event management, including setup, registration, speaker coordination, and attendee engagement
Paralegal
Clarence Professional Group
2021.10 - 2022.06
- Greeting clients and handling phone inquiries, directing them to the appropriate departments
- Scheduling appointments, coordinating meetings, and managing calendars for attorneys and staff
- Conducting legal research, drafting documents, and assisting with legal filings under attorney supervision
- Conducting client intake interviews and maintaining client databases
- Assisting with billing and invoicing, preparing invoices, tracking expenses, and processing payments.
Call Centre Specialist
Australian Taxation Office
2020.05 - 2020.11
- Handling inbound and outbound calls, emails, and chats courteously and professionally
- Following call centre scripts and procedures to ensure consistent, high-quality service
- Maintaining accurate records of customer interactions, including inquiries and resolutions.
Assistant Manager
ALH Group
2018.01 - 2019.05
- Collaborated with upper management to develop and implement business improvements
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Delegated tasks to appropriate staff members for optimum productivity
- Optimized inventory for maximum revenue generation
- Supported recruiting, training, and professional development efforts
- Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
Team Leader
Cineplex Cinemas
2017.11 - 2018.06
- Supervised and trained staff members, providing guidance and support to maintain excellent service standards
- Created work schedules for employees, balancing their availability with operational needs
- Communicated regularly with senior management regarding cinema performance metrics or upcoming initiatives requiring support
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Boosted sales through successful advertising campaigns.
Administrative Officer
Lynbrook Hotel
2017.01 - 2017.11
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Directed calls based on query type to streamline support
- Welcomed guests, issued passes and took incoming phone calls at reception
- Supported human resources department by updating employee files as needed.
Duty Manager
Hoyts Cinemas
2016.09 - 2017.03
- Supervised and trained staff members, providing guidance and support to maintain excellent service standards
- Managed daily cinema operations, ensuring smooth functioning and high level of customer satisfaction
- Conducted routine safety drills with staff members to ensure preparedness in case of emergency situations
- Implemented policies and procedures that promoted efficiency, profitability, and exceptional guest experiences
- Developed promotional strategies and marketing materials to increase movie attendance and revenue.
Education
Bachelor of Law -
Griffith University
Diploma - Screen & Media -
Tafe Queensland
Certificate II Hospitality, Kitchen Operations -
William Angliss Institute
Skills
- Project Management
- P&L Management
- Business Administration
- Schedule Management
- Advertising and marketing
- Expense Control
- Inventory Control
- Staff Training and Development
- Conflict Resolution
Hobbies and Interests
- Film
- Cooking
- Travelling
- Beauty
- Health & Fitness
- Studying
Certificates And Achievements
- Rising Star 2023 - Entertainment Division at EVT
- RSA
- RSG
- RMLV
- Approved Managers Licence
- First Aid
- Food Safety
- Gaming CLO (Gaming Customer Liaison Officer)
- Barista Basics
- COVID Safe Certificate
References
- Claire Maskill, Assistant Venue Manager, Australian Venue Co., 0458 535 694
- Taylor Bracken, Member Services Manager, Clarence - Workplaces, 0405 140 586
Timeline
Assistant General Manager
Event Cinemas Chermside
2022.07 - Current
Senior Assistant Manager
ALH Group
2022.01 - 2022.07
Paralegal
Clarence Professional Group
2021.10 - 2022.06
Call Centre Specialist
Australian Taxation Office
2020.05 - 2020.11
Assistant Manager
ALH Group
2018.01 - 2019.05
Team Leader
Cineplex Cinemas
2017.11 - 2018.06
Administrative Officer
Lynbrook Hotel
2017.01 - 2017.11
Duty Manager
Hoyts Cinemas
2016.09 - 2017.03
Bachelor of Law -
Griffith University
Diploma - Screen & Media -
Tafe Queensland
Certificate II Hospitality, Kitchen Operations -
William Angliss Institute