Tahlia Castelli
Macquarie Fields,NSW
Summary
I am seeking a part-time role in administration where I can apply my strong organisational skills and attention to detail. I have extensive experience within the Plan Management sector which has contributed to deep understanding of the NDIS processes, ensuring compliance by both providers and participants and person-centred administrative support. I thrive in team environments as well as working individually as needed for each task. I am committed to contributing to efficient business operations and high quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Trainee
My Gateway
01.2024 - Current
- Collaborated with Senior HR Specialists on special projects such as revising company handbooks.
- Maintained accurate employee records, ensuring timely updates to personal information, employment status, and benefits enrollment.
- Strengthened workplace safety protocols by identifying potential hazards during routine office inspections.
- Conducted regular audits of personnel files to ensure completeness and accuracy for compliance purposes.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
Plan Manager
BCD Community Care Inc
06.2023 - 10.2024
- Increased production efficiency by optimising and implementing process improvements.
- Processed up to 500 invoices per week efficiently and within set payment times.
- Liaised with Support Coordinators, LAC's and Representatives to ensure participant plans were used in line with NDIS guidelines.
- Ensured updated and accurate information was communicated with participants regarding the NDIS Changes in October 2024
Business Administration Trainee
My Gateway
12.2022 - 01.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, and filing documents.
- Supported team members with timely provision of essential administrative information, increasing overall productivity.
- Managed office supplies inventory, ensuring optimal stock levels to minimize disruptions to daily operations.
- Contributed to the development of company policies and procedures that fostered a positive work environment.
- Handled customer inquiries professionally, resolving issues promptly to maintain excellent client relations.
Support Worker
Allcare
07.2022 - 12.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Support Worker
Concept Care
02.2022 - 07.2022
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
3rd Year Hairdressing Apprentice
Wolf and Pixie
12.2020 - 02.2022
- Assisted hairdressers with cutting, colouring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colours and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
Salon Assistant
Chiara House of Hair
06.2020 - 12.2020
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Creche Attendant
Just Move
09.2016 - 06.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Attended to children's needs in a timely and appropriate matter, ensuring parents were kept informed.
- Engaged children in learning activities to develop mental and motor skills.
Education
Cert IV in Human Resources - Human Resources
Australian Academy of Commerce And Management
Campbelltown, NSW01-2026
Certificate IV in Business Administration - Business Administration
Australian Academy of Commerce And Management
Campbelltown, NSW01-2024
Certificate III in Hairdressing - Hairdressing
South Coast Academy
Shellharbour, NSW11-2020
High School Diploma -
St Joseph's Catholic High School
Albion Park Rail, NSW09-2019
Skills
- HR policies
- Workplace safety
- Organisational skills
- Excellent communication
- Adaptability and flexibility
- Microsoft office
- Documentation and recordkeeping
- Analytical and critical thinking
- Task prioritization
Certification
- Cert IV in Business Administration, My Gateway - December 2022 - January 2024
- Cert IV in Human Resources, My Gateway - January 2024 - Current
Timeline
HR Trainee
My Gateway
01.2024 - Current
Plan Manager
BCD Community Care Inc
06.2023 - 10.2024
Business Administration Trainee
My Gateway
12.2022 - 01.2024
Support Worker
Allcare
07.2022 - 12.2022
Support Worker
Concept Care
02.2022 - 07.2022
3rd Year Hairdressing Apprentice
Wolf and Pixie
12.2020 - 02.2022
Salon Assistant
Chiara House of Hair
06.2020 - 12.2020
Creche Attendant
Just Move
09.2016 - 06.2020
Cert IV in Human Resources - Human Resources
Australian Academy of Commerce And Management
Certificate IV in Business Administration - Business Administration
Australian Academy of Commerce And Management
Certificate III in Hairdressing - Hairdressing
South Coast Academy
High School Diploma -
St Joseph's Catholic High School
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