Tahlia Christensen
Ballarat,VIC
Summary
Dedicated and hardworking Area Leader able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Creative Barista highly skilled at latte art and making coffee. Committed to quality with proven history of delivering quality coffee drinks with personal, engaging customer service style. Friendly and outgoing worker with excellent eye for detail. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experienced retail skills in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational and planning abilities.
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper
Clifftop at Hepburn
Ballarat, VIC
03.2023 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Logistics Team Member
Adairs
Ballarat, VIC
01.2023 - 04.2023
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
- Managed accurate inventory counts in internal supply chain systems.
- Managed paperwork and necessary information required for client shipments.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Team Member
Adairs
Ballarat, VIC
11.2021 - 04.2023
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Unloaded trucks, moved containers to staging area and determined correct storage locations.
- Rotated through series of different stations based on team needs.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Processed and retrieved customer special orders.
- Stayed informed of company and store updates from leadership.
- Trained new team members using approved training materials and information.
Area Leader
McDonald's
Ballarat, VIC
09.2016 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Gave details on coffee blends and preparation descriptions to customers.
- Cleaned and sanitized work areas, utensils and equipment.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Listened to customer desires and needs to recommend optimal products.
- Maintained calm demeanor during high-volume periods and special events.
Customer Service Officer
VicRoads
Ballarat, VIC
03.2021 - 05.2021
- Processed payments and updated balances and customer totals.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Communicated information to customers about product quality, value and style.
- Reviewed account and service histories to identify trends and issues.
- Assessed customer account information to determine current issues and determine potential solutions.
Education
High School Diploma -
Ballarat High School
Ballarat, VIC12.2017
Skills
- Retail
- Training and mentoring
- Staff development
- Rules and regulations
- Leadership development
- Driving business growth
- Customer outreach
- Espresso machine operation
- Coffee expertise
- Up-selling
- Calm under pressure
- Speedy and efficient
- Multitasking
- Documentation skills
- Communication
- Friendly, positive attitude
- Computer skills
- Microsoft Office
Certification
RSA- Certificate of Responsible Service of Alcohol
Certificate III in Retail
References
Sharyn Blake- Former Manager at Adairs
0417405963
Kathy New- Former Area Leader at McDonald's
0417657797
Availabilities
Monday- 6am-9pm
Tuesday 6am-9am
Saturday- 6am-9pm
Timeline
Housekeeper
Clifftop at Hepburn
03.2023 - Current
Logistics Team Member
Adairs
01.2023 - 04.2023
Team Member
Adairs
11.2021 - 04.2023
Customer Service Officer
VicRoads
03.2021 - 05.2021
Area Leader
McDonald's
09.2016 - 11.2021
High School Diploma -
Ballarat High School
RSA- Certificate of Responsible Service of Alcohol
Certificate III in Retail
Similar Profiles
Ade MariniAde Marini
Resort Manager at The Ungasan Clifftop ResortResort Manager at The Ungasan Clifftop Resort
Jamie DeRouchieJamie DeRouchie
Medical Laboratory Technician Generalist at Claxton Hepburn Medical CenterMedical Laboratory Technician Generalist at Claxton Hepburn Medical Center
Robert PostRobert Post
Medical Technologist at Claxton-Hepburn Medical CenterMedical Technologist at Claxton-Hepburn Medical Center