Tahlia Daniels-Rogers
Redland Bay
Summary
Dynamic Support Worker with a proven track record at Southern Cross Care, excelling in daily living support and emotional well-being. Recognized for enhancing client satisfaction through personalized care and effective communication. Skilled in health and safety awareness, I foster independence and community integration, ensuring clients achieve their personal goals.
Overview
6
6
years of professional experience
Work History
Support Worker
Southern Cross Care
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
National Quoting Coordinator
Activetec Solutions
01.2022 - 07.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Support Worker
Southern Cross Care
01.2020 - 01.2024
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Cabin Crew Member
Emirates Airlines
01.2019 - 01.2020
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
No Degree - Nursing
TAFE Queensland
QLD11-2021
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
Timeline
Support Worker
Southern Cross Care
07.2024 - Current
National Quoting Coordinator
Activetec Solutions
01.2022 - 07.2024
Support Worker
Southern Cross Care
01.2020 - 01.2024
Cabin Crew Member
Emirates Airlines
01.2019 - 01.2020
No Degree - Nursing
TAFE Queensland
Similar Profiles
Jeffrey SharpeJeffrey Sharpe
Maintenance Officer at Southern Cross Care Age CareMaintenance Officer at Southern Cross Care Age Care
PUJA THAPAPUJA THAPA
AIN at Hammond Care & Southern Cross CareAIN at Hammond Care & Southern Cross Care
Adrian RothmanAdrian Rothman
Personal Carer at Southern Cross CarePersonal Carer at Southern Cross Care
SAMANTHA BUCHELSAMANTHA BUCHEL
Owner and Operator at At First Blush Hair and Tanning StudioOwner and Operator at At First Blush Hair and Tanning Studio
Eli WenmanEli Wenman
Volunteer at Brisbane Jazz ClubVolunteer at Brisbane Jazz Club