Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Tahlia Gransden

Cranbrook,QLD

Summary

Dedicated Clerk with 5 years of experience in all office types and work place backgrounds. Superb attention to detail and multitasking talents. Successful experience in fast-paced work environments. Customer service and satisfaction being a high priority.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Clerk

Twin Cities Glass & Aluminium
11.2021 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Using quoting systems to deliver quotes to customers and businesses

Service Supervisor and Customer Service 2IC

Coles Thuringowa
10.2018 - 08.2021
  • Checkout operator which included greeting customer, face-to-face customer service and packing and scanning grocery’s
  • As of 2020 was supervisor/ 2IC which roles included supervising staff on day and night shifts, service tobacco products and staff rostering.

Casual Event Day Staff

Queensland Country Bank Stadium
03.2017 - 12.2020
  • Turnstile Operator and Ushering which included greeting customers, face-to-face customer service, assisting customers when needed and showing patrons to allocated seats
  • Also included assisting in a control room on game days.

Education

Queensland Certificate of Education -

Pimlico State High School
Townsville
12.2019

Skills

  • Leadership
  • Time Management
  • People Management
  • Customer Support Skills
  • Billing and Invoicing
  • Spreadsheet Development
  • Complex Transaction Processing
  • Database Entry
  • Appointment Scheduling
  • Verbal and Written Communication
  • Information Security
  • Schedule Management

Certification

  • Certificate II in Salon Assistant, TAFE Queensland, 11/01/18
  • Certificate II in Skills for Work and Vocational Pathways, Pimlico State High School, QLD, 01/07/18
  • Responsible Service of Alcohol, Express Online Training, 05/16/18
  • Certificate II in Hospitality, Pimlico State High School, QLD, 10/22/19
  • Certificate III in Business Administration, 10/10/22

Volunteer Experience

Good Shepherd Nursing Home, 2014, 2015, Volunteer work in helping run the Annual Cent Sale by setting up tables, checking tickets and delivering prizes.

References

  • Helene Gamauf- Sales consultant/ Customer service, 0402 548 498, Hell77@hotmail.com
  • Caitlin Tilbee- Events & Operations Assistant, (07) 4722 7703, Caitlin.tilbee@1300SMILIESstadium.com.au
  • Shanan Matthews- Senior Admin, 0402 110 165, sales@twincities.com.au
  • Ron Farren- Business Manger, 0437 474 053, ronfarren@twincities.com.au
  • John Watt- Managing Director, 0458 503 300, johnwatt@twincities.com.au


Timeline

Administrative Clerk

Twin Cities Glass & Aluminium
11.2021 - Current

Service Supervisor and Customer Service 2IC

Coles Thuringowa
10.2018 - 08.2021

Casual Event Day Staff

Queensland Country Bank Stadium
03.2017 - 12.2020

Queensland Certificate of Education -

Pimlico State High School
Tahlia Gransden