Tahlia Gransden
Cranbrook,QLD
Summary
Dedicated Clerk with 5 years of experience in all office types and work place backgrounds. Superb attention to detail and multitasking talents. Successful experience in fast-paced work environments. Customer service and satisfaction being a high priority.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Twin Cities Glass & Aluminium
11.2021 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Using quoting systems to deliver quotes to customers and businesses
Service Supervisor and Customer Service 2IC
Coles Thuringowa
10.2018 - 08.2021
- Checkout operator which included greeting customer, face-to-face customer service and packing and scanning grocery’s
- As of 2020 was supervisor/ 2IC which roles included supervising staff on day and night shifts, service tobacco products and staff rostering.
Casual Event Day Staff
Queensland Country Bank Stadium
03.2017 - 12.2020
- Turnstile Operator and Ushering which included greeting customers, face-to-face customer service, assisting customers when needed and showing patrons to allocated seats
- Also included assisting in a control room on game days.
Education
Queensland Certificate of Education -
Pimlico State High School
Townsville12.2019
Skills
- Leadership
- Time Management
- People Management
- Customer Support Skills
- Billing and Invoicing
- Spreadsheet Development
- Complex Transaction Processing
- Database Entry
- Appointment Scheduling
- Verbal and Written Communication
- Information Security
- Schedule Management
Certification
- Certificate II in Salon Assistant, TAFE Queensland, 11/01/18
- Certificate II in Skills for Work and Vocational Pathways, Pimlico State High School, QLD, 01/07/18
- Responsible Service of Alcohol, Express Online Training, 05/16/18
- Certificate II in Hospitality, Pimlico State High School, QLD, 10/22/19
- Certificate III in Business Administration, 10/10/22
Volunteer Experience
Good Shepherd Nursing Home, 2014, 2015, Volunteer work in helping run the Annual Cent Sale by setting up tables, checking tickets and delivering prizes.
References
- Helene Gamauf- Sales consultant/ Customer service, 0402 548 498, Hell77@hotmail.com
- Caitlin Tilbee- Events & Operations Assistant, (07) 4722 7703, Caitlin.tilbee@1300SMILIESstadium.com.au
- Shanan Matthews- Senior Admin, 0402 110 165, sales@twincities.com.au
- Ron Farren- Business Manger, 0437 474 053, ronfarren@twincities.com.au
- John Watt- Managing Director, 0458 503 300, johnwatt@twincities.com.au
Timeline
Administrative Clerk
Twin Cities Glass & Aluminium
11.2021 - Current
Service Supervisor and Customer Service 2IC
Coles Thuringowa
10.2018 - 08.2021
Casual Event Day Staff
Queensland Country Bank Stadium
03.2017 - 12.2020
Queensland Certificate of Education -
Pimlico State High School