Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tahlia Hendrix

Kurri Kurri,NSW

Summary

Passionate individual with experience in community services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

4
4
years of professional experience

Work History

Therapeutic Care Specialist

Hability
03.2020 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Practiced choice and control when engaging with clients.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Followed document protocols to safeguard confidentiality of client records.
  • Attended weekly behaviour support meetings to discuss new behaviours.

Senior Therapy Assistant

Hability
03.2020 - Current
  • Facilitated communication between clients and other service providers.
  • Implementation of Client behaviour support plan.
  • Approving PRN medication as per client PRN approval protocols.
  • Providing training and knowledge to new staff members on client protocols to expand client teams and up skill staff members.
  • Ability to build and maintain strong rapport with clients and strong knowledge of Applied Behaviour Analysis and Positive Behaviour Support.
  • Developed and maintained accurate records of programs and services.
  • Monitored progress towards service plan goals.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs, then reported to Program Supervisor and Operations Manager.
  • Participated in meetings with stakeholders to discuss program goals and strategies.

Services Support Hub Leader

Hability
03.2020 - Current
  • Provided a central hub for staff and vendors to contact as a first line of support for questions and advise related to Hability services.
  • Ensuring appropriate implementation of medication management policies across service outlets.
  • Train and mentor new staff in implementation of Hability protocols and policies.
  • Respond to all feedback and complaints as directed by company policies and procedures.
  • Review of resumes, conducted interviews, inductions and onboarding processes.
  • Assisted in the process of referrals and onboarding of new participants.
  • Review rosters to ensure that all staff are meeting contracted hours and that shifts comply with the specified award and guidelines.
  • Ensure completion of all data collection for the monitoring of restrictive practices use as outlined in company policies and procedures.
  • Provide on-call assistance for staff experiencing behavioural escalations or extraordinary situations.
  • Assessed and approved PRN medications during high stress situations.
  • Monitored behaviour and performance of employees through the review of shift notes, incident reports, and data collection.
  • Program supervision for allocated participants, including liaising with key stakeholders, meetings, and attending key appointments.
  • Collaboration with other services providers such Trustee and Guardian, Community Mental Health and NCAT.
  • Development of behaviour support protocols targeting new behaviours.

Education

Bachelor of Social Work (Honours) - Social And Community Services

Newcastle University
Newcastle, NSW
10.2026

Community Services (Diploma) -

Tafe
Glendale
10.2019

Community Services (Certificate 4) -

Tafe
Glendale
10.2018

Community Services (Certificate 3) -

Tafe
Glendale
11.2017

Skills

  • Ability to problem-solve by assessing situations and circumstances effectively and develop solutions with others
  • Excellent interpersonal skills with the ability to communicate and build relationships with others, in order to achieve positive outcomes
  • Time management/organization skills to accomplish tasks effectively and in a timely manner with excellent organizational and multitasking abilities
  • The ability to work with all participants across the board This includes being aware of all behaviour support strategies, protocols, and management plans for each participant
  • Ability to work in a fast-paced environment and able to learn new objectives quickly

Timeline

Therapeutic Care Specialist

Hability
03.2020 - Current

Senior Therapy Assistant

Hability
03.2020 - Current

Services Support Hub Leader

Hability
03.2020 - Current

Bachelor of Social Work (Honours) - Social And Community Services

Newcastle University

Community Services (Diploma) -

Tafe

Community Services (Certificate 4) -

Tafe

Community Services (Certificate 3) -

Tafe

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Tahlia Hendrix