Tahlia Henshall
Clontarf,NSW
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a different and new position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonalds Forestway
06.2020 - 05.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Trainer
Mcdonalds Forestway
05.2022 - 04.2023
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Delivery Driver
Forestville Woodfire Pizza
02.2023 - 06.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
Shift Manager
Mcdonalds Forestway
04.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Education
Bachelor of Hospitality Management - Hospitality
International Collage of Management
Manly02.2027
High School Diploma -
Covenant Christian School
Belrose 11.2022
Skills
- Team Development
- Equipment Troubleshooting
- Coffee Expertise
- Complex Problem-Solving
Certification
First Aid Certificate - AustraliaWIDE
Fire extinguishing training session - WORMALD
Affiliations
- Mixed basketball team
References
References available upon request.
Timeline
Shift Manager
Mcdonalds Forestway
04.2023 - Current
Delivery Driver
Forestville Woodfire Pizza
02.2023 - 06.2023
Crew Trainer
Mcdonalds Forestway
05.2022 - 04.2023
Crew Member
Mcdonalds Forestway
06.2020 - 05.2022
Bachelor of Hospitality Management - Hospitality
International Collage of Management
High School Diploma -
Covenant Christian School
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