Tahlia Kiely
Summary
Compassionate healthcare and community professional with experience in paediatric nursing, including palliative care and supporting families through grief. Skilled in crisis communication, family support, and health education. Currently studying Community Development with the goal of transitioning into NGO and community-based work, with a passion for bereavement support, preventative care, and advocacy for families and children.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Call Taker
Triple Zero
01.2023 - 03.2025
- Delivered clear, empathetic communication in high-pressure crisis situations
- Maintained calm and supportive presence to distressed callers
- Developed excellent phone manner, active listening, and rapid decision-making skills
- Trained new staff in communication and empathy under pressure
Enrolled Nurse
Royal Children's Hospital
01.2021 - 01.2023
- Provided compassionate care in paediatric and palliative settings
- Supported families through the passing of a child with sensitivity and empathy
- Educated families on health and wellbeing to promote positive outcomes
- Collaborated with multidisciplinary teams to provide holistic family-centred care
Enrolled Nurse
Western Health
01.2020 - 01.2021
- Delivered inclusive and supportive care to children and families
- Promoted health education and age-appropriate wellbeing support
- Worked closely with families to foster supportive care environments
Youth Worker
Kensington High School
06.2017 - 01.2019
- Delivered clear, empathetic communication in high-pressure crisis situations
- Maintained calm and supportive presence to distressed callers
- Developed excellent phone manner, active listening, and rapid decision-making skills
- Trained new staff in communication and empathy under pressure
Education
Bachelor Of Community Development -
Victoria University
Melbourne, VICCertificate III - Public Safety
Triple Zero Victoria
01.2023
Diploma - Nursing
Australian Catholic University
01.2021
Certificate - Youth Work
ETEA
01.2016
Skills
Trauma-Informed Care
Crisis Communication
Bereavement & Family Support
Empathy & Compassion
Active Listening
Culturally Safe and Inclusive Practice
Collaboration & Teamwork
Community Engagement & Advocacy
Relevant Professional Placements
Melbourne City Mission | 2017
- Delivered community outreach and early mental health support for people experiencing homelessness
- Provided referrals to internal snd external support services
Orygen Youth Support | 2020
- Delivered mental health education in schools
- Co-developed care plans with families
- Provided one-on-one support to young clients and their families
Certification
Mental Health First Aid Training
Suicide Prevention Training
Advanced CPR & First Aid Training
Working with Children Check
Police Check
Timeline
Emergency Call Taker
Triple Zero
01.2023 - 03.2025
Enrolled Nurse
Royal Children's Hospital
01.2021 - 01.2023
Enrolled Nurse
Western Health
01.2020 - 01.2021
Youth Worker
Kensington High School
06.2017 - 01.2019
Bachelor Of Community Development -
Victoria University
Certificate III - Public Safety
Triple Zero Victoria
Diploma - Nursing
Australian Catholic University
Certificate - Youth Work
ETEA