Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Tahlia Knight

Davidson,NSW

Summary

Friendly cafe professional offering 7 years of superior service in the hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in barista, all rounder and co-manager roles. Expertise in retail sales assistant duties for a couple of months which I focused on exceeding sales goals and providing outstanding customer service. I'm a fast learner who wants to excel in everything I do. Would love the opportunity to work with you.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Coordinator

Jason's Pool Services
09.2022 - 01.2023
  • Efficiently replied to customer emails about their inquiries as well as processing of transactions
  • Completed invoices for their latest services
  • Accurately approved bank statements and reconciliations
  • Maintained an organised calendar for the customers next services
  • Promptly replied to text messages and sent of emails

Waitress / Barista

Leaf Café & Co / Red Stone Cafe
01.2016 - 01.2023
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
  • Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons
  • Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
  • Managed approximately 60 seats, 20 tables

Sales Assistant

H&M
04.2022 - 09.2022
  • Helped customers find their right size or answered any questions that they had about the items
  • Increased sales by building strong customer relationships and providing excellent service
  • Enhanced customer satisfaction with personalised product recommendations based on their needs and preferences
  • Collaborated with team members to achieve a cohesive and efficient store environment
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
  • Processed transactions accurately while maintaining a high level of customer service
  • Helped customers locate products and checked store system for merchandise at other sites
  • Established rapport with customers using active listening and interpersonal skills

Education

Bradfield Senior College

Killarney Heights High
01.2015

Davidson High School
01.2013

Skills

  • Bookkeeping
  • First Aid Training
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Excellent Communication
  • Customer Service
  • Multitasking Abilities
  • Empathy and Compassion
  • Payment Processing
  • Organizational Skills
  • Staff Training

Certification

  • HLTAID011 Provide First Aid
  • SITSS00055 Responsible Service of Alcohol

Availability

Monday - Sunday

Timeline

Office Coordinator

Jason's Pool Services
09.2022 - 01.2023

Sales Assistant

H&M
04.2022 - 09.2022

Waitress / Barista

Leaf Café & Co / Red Stone Cafe
01.2016 - 01.2023

Bradfield Senior College

Killarney Heights High

Davidson High School

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Tahlia Knight