Tahlia Lam
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking a variety of products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Sales Consultant
Smartsalary
05.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Maintained and managed customer files and databases.
- Described product highlights and benefits to help guide purchasing decisions.
Dispensary Assistant
TerryWhite Chemmart
11.2021 - 01.2023
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Restocked supplies and arranged displays.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Prepared webster packs and coordinated medication for customers on a weekly, fortnightly and monthly basis including staged supplies and other out-of-pack medications.
Pharmacy Assistant
TerryWhite Chemmart
01.2016 - 10.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Supported operations with filing, copying and faxing.
Education
High School Diploma -
Sacred Heart College
Sorrento, WA10.2020
Skills
- Restocking Supplies
- High-Volume Environments
- Strong Communication and Interpersonal Skills
- Medication Storage and Labeling
- Item Ticketing and Pricing
- General Housekeeping
- Assisting Pharmacists
- Cash Register Operation
- Dispensing Medicines
- Flexible Hours
- Ability to Lift 40 Pounds
- Documentation and Recordkeeping
Languages
Vietnamese
Limited Working
Japanese
Limited Working
Certification
- S2/S3 Training - 2021
Timeline
Customer Sales Consultant
Smartsalary
05.2023 - 08.2023
Dispensary Assistant
TerryWhite Chemmart
11.2021 - 01.2023
Pharmacy Assistant
TerryWhite Chemmart
01.2016 - 10.2021
High School Diploma -
Sacred Heart College
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