TAHLIA LEE
Wynnum,QLD
Summary
Dynamic Dispatch Officer with a proven track record at Capital Transport Group, excelling in route planning and problem-solving. Cultivated strong relationships with clients and subcontractors, enhancing service satisfaction. Leveraged dispatch software and stress tolerance to improve operational efficiency, ensuring KPIs were consistently met across diverse teams.
Overview
6
6
years of professional experience
Work History
Dispatch Officer
Capital Transport Group
Brisbane, QLD
12.2023 - Current
- Reviewed daily operational reports and weekly business data to pinpoint service improvement opportunities.
- Monitoring over 120 sub-contractors across 50 separate clients to ensure the correct processes are followed and KPI’s are consistently met
- Formed strong relationships with both clients and Sub-contractors to achieve high levels of success and satisfaction
- Managed route planning to enhance operational effectiveness.
- Participated in regular interdepartmental meetings to discuss ongoing issues and develop solutions for improving dispatch operations.
Customer Service Representative
Capital Transport Group
Brisbane, QLD
05.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints and concerns with empathy resulting in repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing queries and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front of House Employee
Red Rooster Restaurant
Wynnum, QLD
04.2019 - 03.2021
- Reviewed daily operational reports and weekly business data to pinpoint service improvement opportunities.
- Monitoring over 120 sub-contractors across 50 separate clients to ensure the correct processes are followed and KPI’s are consistently met
- Formed strong relationships with both clients and Sub-contractors to achieve high levels of success and satisfaction
- Managed route planning to enhance operational effectiveness.
- Participated in regular interdepartmental meetings to discuss ongoing issues and develop solutions for improving dispatch operations.
Education
Certificate III - Business Administration
TAFE QLD
QLD03.2020
Wellington Point State High School
Wellington Point, QLD11.2018
Skills
- Dispatch software
- Situational awareness
- Vehicle tracking
- Stress tolerance
- Route planning
- Problem-solving
- Customer service
- Attention to detail
- Verbal and written communication
Timeline
Dispatch Officer
Capital Transport Group
12.2023 - Current
Customer Service Representative
Capital Transport Group
05.2021 - 12.2023
Front of House Employee
Red Rooster Restaurant
04.2019 - 03.2021
Certificate III - Business Administration
TAFE QLD
Wellington Point State High School