Tahlia Lewiston
Oran Park,NSW
Summary
Driven and adaptable business professional with a proven track record of progressive growth within a franchise organisation. Starting as a salesperson and advancing through roles including 2IC Manager, Proprietor, and now with the franchisor, I bring a deep understanding of operational dynamics and leadership across multiple levels of the business. My commitment to continuous learning and self-improvement has consistently fueled career advancement and contributed to the company’s success. Passionate about fostering growth, building teams, and driving innovation through strategic insight and hands-on experience.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Harvey Norman
Homebush West
03.2024 - 07.2025
- Directed and coordinated products, pricing, and sales activities.
- Determined business development opportunities, both short-term and long-term, and implemented effective strategies to increase sales and market share.
- Forecasted inventory for planned promotional activity and reviewed weekly for unplanned market activity to ensure consistent productive stock levels.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Coordinated, conducted, and controlled meetings with lead proprietors and committee members to report on category results. And collaborate, and review current strategies and changes within the market.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Collaborated with marketing team members to design promotional materials and campaigns for target markets.
- Identified potential suppliers, built relationships, and negotiated trading terms.
- Attended tradeshows and conferences to network with potential suppliers.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Collaborated with internal teams for successful execution of projects.
- Delivered presentations to senior management and stakeholders to report on progress and results.
Proprietor
Harvey Norman
Fyshwick, ACT
03.2023 - 02.2024
- Managed daily store operations and ensured compliance with company policies.
- Trained new staff on product knowledge and customer service techniques.
- Oversaw inventory management and maintained stock levels on the sales floor.
- Assisted customers with product selections and resolved inquiries effectively.
- Coordinated promotional displays to enhance product visibility and customer engagement.
- Implemented visual merchandising strategies to create an appealing shopping environment.
- Developed and implemented business strategies to increase sales and profits.
- Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
- Researched similar businesses to determine competitive advantages.
- I met and collaborated with business partners to ensure I maintained the number 1 market share position within the local market.
2IC Manager
Harvey Norman
Caringbah, NSW
04.2022 - 02.2024
- Assisted in managing daily store operations and staff scheduling.
- Supported team in achieving sales targets through effective merchandising.
- Trained new employees on product knowledge and customer service standards.
- Coordinated inventory management and stock replenishment processes.
- Communicated with suppliers to ensure timely delivery of products.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained store presentation to align with branding guidelines.
- Collaborated with management to implement promotional strategies effectively.
- Managed daily activities within the department according to deadlines.
- Collaborated with team members to identify solutions to problems.
2IC Manager
Harvey Norman
Caringbah, NSW
09.2020 - 03.2022
- Assisted in managing daily store operations and staff scheduling.
- Supported team in achieving sales targets through effective merchandising.
- Trained new employees on product knowledge and customer service standards.
- Coordinated inventory management and stock replenishment processes.
- Communicated with suppliers to ensure timely delivery of products.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained store presentation to align with branding guidelines.
- Collaborated with management to implement promotional strategies effectively.
- Managed daily activities within the department according to deadlines.
- Collaborated with team members to identify solutions to problems.
Personal Assistant
Harvey Norman
Caringbah, NSW
03.2020 - 09.2020
- Managed scheduling and calendar for Properitor at Harvey Norman Caringbah.
- Assisted in organizing meetings and preparing agenda materials for team discussions.
- Maintained filing systems and ensured documents were easily accessible to team members.
- Handled correspondence, including emails and phone calls, with customers and Suppliers.
- Collaborated with team members to improve workflow processes within the office environment.
- Maintained confidential files related to personnel records or other sensitive information.
Salesperson
Harvey Norman
Marion, SA
10.2018 - 08.2019
- Assisted customers in selecting products and understanding features.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed sales transactions accurately and efficiently at the point of sale.
- Collaborated with team members to achieve daily sales targets and promotions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Kept inventory organized and reported stock levels to management regularly.
Owner
Establishment Dance Company
Shellharbour, NSW
01.2015 - 12.2018
- Managed daily operations of dance classes and events.
- Developed marketing materials to promote upcoming performances and workshops.
- Coordinated schedules for instructors and students to optimize class attendance.
- Oversaw financial transactions and maintained accurate records for the studio.
- Implemented safety protocols to ensure a secure environment for all participants.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
Salesperson
Harvey Norman
Warrawong, NSW
10.2016 - 08.2018
- Assisted customers in selecting products and understanding features.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed sales transactions accurately and efficiently at the point of sale.
- Collaborated with team members to achieve daily sales targets and promotions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Kept inventory organized and reported stock levels to management regularly.
Education
Bachelor of Commerce - Human Resources Management
University of Wollongong
Wollongong, NSW01-2014
Skills
- Business development
- Sales forecasting
- Inventory Management
- Supplier relationship management
- Strategic planning
- Effective communication
- Problem solving
- Team collaboration
- Presentation skills
References
References available upon request.
Timeline
Business Development Manager
Harvey Norman
03.2024 - 07.2025
Proprietor
Harvey Norman
03.2023 - 02.2024
2IC Manager
Harvey Norman
04.2022 - 02.2024
2IC Manager
Harvey Norman
09.2020 - 03.2022
Personal Assistant
Harvey Norman
03.2020 - 09.2020
Salesperson
Harvey Norman
10.2018 - 08.2019
Salesperson
Harvey Norman
10.2016 - 08.2018
Owner
Establishment Dance Company
01.2015 - 12.2018
Bachelor of Commerce - Human Resources Management
University of Wollongong
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