Tahlia Lind
St Marys ,Nsw
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Mtc Australia
06.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in crisis negotiations, preventing escalations.
Postal Services Officer
Australia Post
03.2016 - 05.2022
- Contributed to overall operational efficiency by performing routine maintenance on mail-processing equipment when necessary.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
Front of House
Red Dragon Chinese Restaurant
01.2014 - 03.2016
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Coordinated with kitchen to ensure smooth service during busy periods, enhancing customer dining experience.
- Handled cash flow and complaints.
Education
Certificate III - Business Studies
Tafe Nsw
Mossvale Nsw Certificate II - Business Administration
Tafe Nsw
Moss Vale NSW Certificate III - Correctional Practice
Ventia
02.2023
Mental Health First Aid - Mental Health
Mental Health First Aid
07.2022
Year 12 High School Certificate -
Bowral High School
Bowral, NSW10.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Staff training
- Service upselling
- Stock management
- POS systems expert
- Reliability and punctuality
- Patience and composure
- Refund handling
- Attention to detail
- Multitasking and organization
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Safety and security enforcement
- Security procedures
- Crisis management
- File and record maintenance
Timeline
Correctional Officer
Mtc Australia
06.2022 - Current
Postal Services Officer
Australia Post
03.2016 - 05.2022
Front of House
Red Dragon Chinese Restaurant
01.2014 - 03.2016
Certificate III - Business Studies
Tafe Nsw
Certificate II - Business Administration
Tafe Nsw
Certificate III - Correctional Practice
Ventia
Mental Health First Aid - Mental Health
Mental Health First Aid
Year 12 High School Certificate -
Bowral High School
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