Tahlia Lind
St Marys ,Nsw
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Mtc Australia
06.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assisted in crisis negotiations, preventing escalations.
Postal Services Officer
Australia Post
03.2016 - 05.2022
- Contributed to overall operational efficiency by performing routine maintenance on mail-processing equipment when necessary.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
Front of House
Red Dragon Chinese Restaurant
01.2014 - 03.2016
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Coordinated with kitchen to ensure smooth service during busy periods, enhancing customer dining experience.
- Handled cash flow and complaints.
Education
Certificate III - Business Studies
Tafe Nsw
Mossvale Nsw Certificate II - Business Administration
Tafe Nsw
Moss Vale NSW Certificate III - Correctional Practice
Ventia
02.2023
Mental Health First Aid - Mental Health
Mental Health First Aid
07.2022
Year 12 High School Certificate -
Bowral High School
Bowral, NSW10.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Staff training
- Service upselling
- Stock management
- POS systems expert
- Reliability and punctuality
- Patience and composure
- Refund handling
- Attention to detail
- Multitasking and organization
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Safety and security enforcement
- Security procedures
- Crisis management
- File and record maintenance
Timeline
Correctional Officer
Mtc Australia
06.2022 - Current
Postal Services Officer
Australia Post
03.2016 - 05.2022
Front of House
Red Dragon Chinese Restaurant
01.2014 - 03.2016
Certificate III - Business Studies
Tafe Nsw
Certificate II - Business Administration
Tafe Nsw
Certificate III - Correctional Practice
Ventia
Mental Health First Aid - Mental Health
Mental Health First Aid
Year 12 High School Certificate -
Bowral High School
Similar Profiles
Jessica WalterJessica Walter
Employment Consultant/ Administrative Assistant at MTC AustraliaEmployment Consultant/ Administrative Assistant at MTC Australia
Shabnam HaidaryShabnam Haidary
SEE Senior Trainer/Assessor at MTC AustraliaSEE Senior Trainer/Assessor at MTC Australia
Jensen FinekifolauJensen Finekifolau
Correctional Officer at MTC AustraliaCorrectional Officer at MTC Australia
Ratu ErasitoRatu Erasito
PM Operations Supervisor at Hunter ExpressPM Operations Supervisor at Hunter Express
Monica FediliesMonica Fedilies
Counter Manager at David Jones / DermalogicaCounter Manager at David Jones / Dermalogica