Tahlia Mckenna
Brisbane
Summary
Enthusiastic, hard-working, and driven by growth, I bring a strong educational background and a hands-on approach to delivering excellence in every role I take on. With a passion for hospitality, customer experience, and working in fast-paced environments, I thrive when part of a team that values energy, integrity, and great food — just like Guzman y Gomez. I’m always eager to learn, upskill, and take on new challenges, and I pride myself on being reliable, adaptable, and committed to going the extra mile. Whether front-of-house, back-of-house, or in a leadership role, I bring a positive attitude and a strong work ethic that supports team success and an unforgettable customer experience.
Overview
4
4
years of professional experience
Work History
Team Member
Donut King -Victoria Point
03.2025 - Current
- experienced coffee preperation
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
Team Member
Mamas Cafe
01.2022 - 11.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- experienced coffee
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Improved customer satisfaction by quickly helping each person find desired items.
Education
No Degree -
Alexandra Hills State High School
12-2028
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Cleaning
- Cash handling
- Flexible schedule
- Workplace safety
- Heavy lifting
- Organizing work stations
- Complaint resolution
- Relationship building
- Team building
- Safety
- Equipment inspection
Timeline
Team Member
Donut King -Victoria Point
03.2025 - Current
Team Member
Mamas Cafe
01.2022 - 11.2023
No Degree -
Alexandra Hills State High School
Similar Profiles
Jordan WilliamsJordan Williams
Volunteer at POINTVolunteer at POINT
Jaxon EvansJaxon Evans
Customer Service at Donut King, Donut King Mid Valley, Donut King Fountain GateCustomer Service at Donut King, Donut King Mid Valley, Donut King Fountain Gate
Chloe BashfordChloe Bashford
Team Member at Donut KingTeam Member at Donut King
Ella DavidsonElla Davidson
Customer Service Cashier at Donut KingCustomer Service Cashier at Donut King
Habib AryajooHabib Aryajoo
Car Mechanic at Kevin HillCar Mechanic at Kevin Hill