Tahlia McLeod
Lavington,NSW
Summary
To secure a position that capitalises on my passion for customer service, interpersonal skills and eagerness to make a difference. I aim to be part of a motivated, supported, diverse and professional working environment.
I am empathetic, kind, considerate and Self-motivated.
I am highly experienced in guest services. I have a pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. I am outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
16
16
years of professional experience
Work History
Hotel Receptionist, Waitress and Bar Tender
The Astor Hotel
Albury
05.2015 - Current
- Providing high levels of customer service to patrons
- Managing POS (point of sale computer systems)
- Time management and conflict resolution.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, handled inventory, regulation compliance and customer relationships.
- Planned and coordinated special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Staff rostering
Student Ambassador
Charles Sturt University
Albury
03.2018 - 12.2019
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
- Travelling to local high schools to educate and provide information about university to students,
- Coordinating and working events, representing CSU with professionalism and enthusiasm.
Barista & Waitress
Barista, Café Pulse
Albury
03.2013 - 05.2015
- Perform general barista duties, waitressing, cash handling, stock ordering and general book keeping.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Crew Trainer and Barista
McDonald’s
Lavington
06.2009 - 03.2013
- Instructed new team members on correct procedures for operations.
- High volume cash handling, barista duties, quality control, general cleaning and meeting KPI’s
- Lent hands-on training services to maximize employee efficiency.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Education
Bachelor of Business - Marketing
Charles Sturt University
Thurgoona NSW01.2020
Diploma of Event Management - Hospitality
Wodonga Tafe
Wodonga VIC11.2019
NSW Higher School Certificate -
James Fallon
North Albury NSW01.2011
RSA and RCG (2019) -
Skills
- Proficient Microsoft office suite
- Cash handling
- Outstanding customer service
- Employee training
- Marketing and sales experience
- Balancing the cash register
- Cash register operation
- Cash and credit transactions
- Health codes compliance
- Suggestive selling
- Outgoing personality
- Courteous
- Organizational ability
References
Natalie Williams The Astor Hotel – Manager 0423 481 079
Brendan Cooper The Astor Hotel – Manager 0424 171 377
Additional references available on request
Timeline
Student Ambassador
Charles Sturt University
03.2018 - 12.2019
Hotel Receptionist, Waitress and Bar Tender
The Astor Hotel
05.2015 - Current
Barista & Waitress
Barista, Café Pulse
03.2013 - 05.2015
Crew Trainer and Barista
McDonald’s
06.2009 - 03.2013
Bachelor of Business - Marketing
Charles Sturt University
Diploma of Event Management - Hospitality
Wodonga Tafe
NSW Higher School Certificate -
James Fallon